Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Martha Margarita Garcia

North Miami Beach

Summary

Experienced with patient-centered care and effective case management. Utilizes advanced techniques in behavioral health to enhance patient well-being. Track record of building strong relationships and ensuring high standards of care.

Behavioral health professional with extensive experience in case management and developing treatment plans tailored to individual needs. Adept at collaborating with multidisciplinary teams to ensure optimal care and support for patients. Reliable and adaptable, known for strong focus on teamwork and achieving positive results.

Behavioral health professional with strong skills in case management, assessment, and individualized care planning. Known for effective team collaboration and achieving results in dynamic environments. Strong communicator adept in crisis intervention, resource coordination, and client advocacy, ensuring high standards of care and positive outcomes.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Behavioral Health Case Manager

Florida Healthcare System
08.2023 - Current


  • My role involves comprehensive case management, ensuring that clients receive the necessary support through personalized care coordination, advocacy, and linkage to essential services
  • My responsibilities include:
  • Conducting thorough client assessments to identify needs related to mental health, housing, medical care, financial stability, and social services
  • Developing individualized care plans tailored to each client’s goals and challenges, promoting long-term well-being
  • Coordinating services and resources by collaborating with healthcare professionals, social service agencies, and community programs
  • Monitor client progress, evaluate the effectiveness of interventions, and adjust care plans as needed
  • Advocating for clients' rights by assisting with benefit applications, legal processes, and access to essential healthcare services
  • Providing crisis intervention and emotional support, ensuring that clients receive immediate assistance when faced with urgent situations
  • Educating clients and their families on available resources, coping strategies, and self-sufficiency skills
  • Maintained accurate documentation of case notes, assessments, and service plans to ensure compliance with agency policies and regulations
  • With a strong ability to collaborate with multidisciplinary teams, I ensure seamless communication between healthcare providers, social workers, and service organizations
  • My proactive engagement, problem-solving skills, and client-centered approach enable me to foster positive outcomes and empower individuals on their journey to recovery
  • I am dedicated to providing compassionate and professional support while upholding the highest standards of confidentiality, ethics, and advocacy in behavioral health case management

Dispatch

LOEWS HOTEL
06.2010 - 03.2017
  • Company Overview: A luxury hotel located in South Beach, FL
  • As a Dispatch in a hotel, my responsibilities included:
  • Coordinating Service Requests: Receiving, logging, and dispatching guest and staff requests for housekeeping, maintenance, room service, and transportation
  • Managing Communication: Acting as the liaison between guests and hotel departments to ensure timely service delivery
  • Tracking Inventory: Monitoring minibar stock, supplies, and maintenance needs, and ensuring timely replenishment
  • Supervising and Scheduling: Assigning tasks to appropriate staff, ensuring efficient workflow, and assisting in scheduling shifts
  • Handling Guest Inquiries: Providing guests with information about hotel services, resolving complaints, and escalating issues when necessary
  • Operating Dispatch Systems: Utilizing hotel management software and communication tools to track and manage requests efficiently
  • Emergency Response: Coordinating with security and maintenance teams for urgent situations such as power outages or safety concerns
  • I played a key role in ensuring smooth hotel operations, guest satisfaction, and efficient coordination among departments
  • A luxury hotel located in South Beach, FL

Education

ASSOCIATE OF APPLIED SCIENCE - MEDICAL BILLING AND CODING

ICR FLORIDA EDUCATION
10.2022

BACHELOR OF THEOLOGY -

UNIVERIDAD EVANGELICA NICARAGUENSE, MARTIN LUTHER KING JR.
05.2021

High School Diploma -

Carlos Vega
Nicaragua
11.1999

Skills

  • Mental Health Disorder
  • Customer Satisfaction
  • Chronic Disorder
  • Case Documentation
  • Clients' Rights
  • Behavioral assessment
  • Discharge planning
  • Treatment Planning
  • Medication monitoring
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Case documentation
  • Electronic medical record software
  • Case management
  • Skilled in intake interviewing
  • Patient health education
  • Clinical documentation
  • Patient education
  • Teamwork and collaboration
  • Behavioral health
  • Family support
  • Client advocacy

Certification

  • Certified Behavioral Health Case Manager, Florida Certification Board

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Behavioral Health Case Manager

Florida Healthcare System
08.2023 - Current

Dispatch

LOEWS HOTEL
06.2010 - 03.2017

BACHELOR OF THEOLOGY -

UNIVERIDAD EVANGELICA NICARAGUENSE, MARTIN LUTHER KING JR.

ASSOCIATE OF APPLIED SCIENCE - MEDICAL BILLING AND CODING

ICR FLORIDA EDUCATION

High School Diploma -

Carlos Vega

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