Martha Maria Cabrera Madera
San Antonio,Texas
Summary
Proven leader with a track record of enhancing team productivity at Rudys by implementing efficient processes and fostering a collaborative environment. Skilled in crew management, admen, accounting, and problem-solving, I excel in multitasking and boosting customer loyalty through empathetic service and also by helping my costumers with my bilingual skills. My approach has significantly improved operational efficiency and employee engagement.
Overview
2
2
years of professional experience
Work History
Crew Leader
Rudys
04.2024 - 12.2024
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Trained employees in time management and proper ways to complete job duties.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Manager
Mcdonals
03.2023 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- help my team each day to improve the sales of the day.
Education
Associate of Science -
San Antonio College
San Antonio, TX05-2025
Skills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
- Teamwork and collaboration
- New hire training
- Documentation and reporting
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Crew Leader
Rudys
04.2024 - 12.2024
Manager
Mcdonals
03.2023 - 04.2024
Associate of Science -
San Antonio College
Similar Profiles
Antonio Cantu CantuAntonio Cantu Cantu
Cook at RudysCook at Rudys
Nicholas MorenoNicholas Moreno
Server at RudysServer at Rudys
Angeline PerezAngeline Perez
Cashier at RudysCashier at Rudys
TAVEA K SMITHTAVEA K SMITH
Dental Assistant/ Office Manager at Imagine DentalDental Assistant/ Office Manager at Imagine Dental
Charles GogginCharles Goggin
R&D Sabbatical at SelfR&D Sabbatical at Self