Martha Maria Pareja Ramirez
Orlando,FL
Summary
Versatile and results-oriented professional with a track record of enhancing workflow at 4M Solutions and boosting customer loyalty at Grosvenor Building Services Inc. Excelled in financial management and demonstrated exceptional communication skills. Achieved significant improvements in efficiency and customer satisfaction, leveraging expertise in accounting and interpersonal relations.
Overview
6
6
years of professional experience
Work History
Warehouse Custodian
4M Solutions
08.2023 - Current
- Maintained a clean and organized warehouse environment, allowing for optimal productivity and workflow.
- Worked closely with supervisors to address any concerns relating to cleanliness or safety within the warehouse, resulting in a swift resolution of issues.
- Checked in and stocked inventory throughout facility.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Customer Service Representative
Grosvenor Building Services Inc
03.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Sales Associate
Guess & Co
01.2022 - 12.2023
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Arts - Accounting Specialist
El Servicio Nacional De Aprendizaje SENA
Medellin, Colombia12-1981
Associate of Arts - Accounting And Finance
Instituto Comercial Antioqueno
Medellin, Colombia11-1971
Skills
- Accounting and bookkeeping
- Accounts payable and receivable
- Financial statements
- Payroll processing
- Management accounting
- Financial management
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Warehouse Custodian
4M Solutions
08.2023 - Current
Sales Associate
Guess & Co
01.2022 - 12.2023
Customer Service Representative
Grosvenor Building Services Inc
03.2019 - Current
Bachelor of Arts - Accounting Specialist
El Servicio Nacional De Aprendizaje SENA
Associate of Arts - Accounting And Finance
Instituto Comercial Antioqueno
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