Martha Michelle Griffis
Sherman,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Litigation Legal Assistant
The LeCrone Law Firm
Sherman, TX
01.2022 - Current
- Prepared legal documents, including pleadings and discovery motions, ensuring compliance with court rules.
- Managed case files and maintained organized records for efficient retrieval of information.
- Coordinated communication between clients, attorneys, and court personnel to facilitate smooth case progression.
- Conducted legal research to support case strategy and develop comprehensive arguments for litigation.
- Assisted in trial preparation by organizing exhibits, witness lists, and trial binders for attorneys.
- Trained junior staff on case management software and best practices in document handling procedures.
- Implemented organizational improvements that enhanced workflow efficiency and reduced processing times.
- Managed deadlines effectively ensuring timely submission of all required filings and correspondence.
- Contributed to positive team dynamics within the firm by collaborating effectively with colleagues in both legal support roles and attorney positions.
- Supported attorneys during trials by creating trial exhibits, preparing witness binders, and tracking essential documentation throughout proceedings.
Customer Service Advocate
Cigna
Denison, TX
03.2017 - 12.2021
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Escalated complex issues to appropriate departments, facilitating prompt resolution and maintaining customer satisfaction
- Streamlined claims processing workflow to enhance efficiency and reduce turnaround time.
- Collaborated with healthcare providers to resolve billing discrepancies and improve patient satisfaction.
- Analyzed insurance policies to ensure compliance with regulations and accuracy in coverage details.
- Collaborated with healthcare providers to resolve billing discrepancies, fostering positive relationships between parties involved.
- Increased efficiency in claim filing by identifying trends in common errors, suggesting improvements to internal processes accordingly.
- Kept informed about updates within the field through regular participation in industry conferences and training sessions, applying new knowledge to improve performance.
- Provided technical support to users, resolving web-related inquiries efficiently.
Education
Phlebotomy Course
Kiamichi Technology Center
Durant, OKundefined
Bonham High School
Computer Science Courses
Grayson County Community College
01.2016
Skills
- Computer support
- Legal documents
- Notary
- Managing difficult customers
- Typing
- Multiple phone lines
- Word
- Excel
- Billing
Certification
- Phlebotomy License
- CPR License
Timeline
Litigation Legal Assistant
The LeCrone Law Firm
01.2022 - Current
Customer Service Advocate
Cigna
03.2017 - 12.2021
Phlebotomy Course
Kiamichi Technology Center
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Bonham High School
Computer Science Courses
Grayson County Community College