Martha Nimia Gomez Cruz
Raleigh,NC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pacific Aviation Corporation
Morrisville, North Carolina
03.2025 - Current
- Assisted passengers with check-in and boarding procedures to ensure smooth processes.
- Resolved customer inquiries and complaints through effective communication and problem-solving.
- Coordinated luggage handling and ensured proper tagging for efficient baggage delivery.
- Provided information on flight schedules, gate changes, and travel requirements to passengers.
- Collaborated with team members to maintain a clean and organized service area.
- Monitored flight status updates and communicated changes to passengers promptly.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Followed company policies and procedures related to customer service operations at all times.
Manager's Assistant
Clayton mart
Clayton, North Carolina
03.2021 - 03.2025
- Prepared reports and presentations for management review to support decision-making.
- Assisted in project planning by tracking deadlines and deliverables for team members.
- Facilitated communication among team members to promote a positive workplace culture.
- Responded to customer issues to provide immediate resolution and improve retention.
Wait Staff Member
El Patron Restaurant
Clayton, North Carolina
02.2017 - 05.2020
- Provided attentive service to guests, ensuring a positive dining experience.
- Collaborated with kitchen staff to coordinate timely meal delivery.
- Handled customer inquiries and resolved issues promptly and professionally.
- Trained new staff on restaurant procedures and service standards.
Education
High School Diploma -
Cleveland High School
Clayton, NC05-2020
Skills
- Customer service
- Complaint resolution
- Ticketing assistance
- Flight coordination
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Microsoft PowerPoint
- Customer satisfaction measurement
- Researching
- Adaptive team player
- Microsoft Excel
- Call center operations
- Baggage handling
- Customer relationship management
Certification
- Computer digital literacy course
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Representative
Pacific Aviation Corporation
03.2025 - Current
Manager's Assistant
Clayton mart
03.2021 - 03.2025
Wait Staff Member
El Patron Restaurant
02.2017 - 05.2020
High School Diploma -
Cleveland High School
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