Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martha O Munoz

Kenner ,LA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

United Airlines
09.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.

Chiropractor Assistant

Hoang Chiropractic Center
08.2014 - 10.2021
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Taught patients about medications, procedures, and care plan instructions.
  • Oriented and trained new staff on proper procedures and policies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Front Desk Receptionist

NOELA Community Health Center
09.2019 - 04.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed appointments, communicated with clients, and updated client records.

Customer Service Representative

Copa Airlines
04.2016 - 02.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Spirit Airlines Inc.
10.2017 - 09.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Trained staff on operating procedures and company services.

Paraprofessional Educator

Johnson Gretna Park Elementary
08.2017 - 12.2018
  • Provided support to help students with special needs learn and grow.
  • Provided support during classes, group lessons, and classroom activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.

Education

Tax Preparer -

Liberty Tax
Kenner, LA
11.2023

High School Diploma -

West Jefferson High School
Harvey, LA
05.2014

Skills

  • Staff Training
  • Active Listening
  • Senior Leadership Support
  • Fleet Dispatching
  • Credit Card Payment Processing
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Excel
  • Typing Proficiency
  • Training Development Aptitude
  • Travel Planning

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

United Airlines
09.2019 - Current

Front Desk Receptionist

NOELA Community Health Center
09.2019 - 04.2020

Customer Service Representative

Spirit Airlines Inc.
10.2017 - 09.2019

Paraprofessional Educator

Johnson Gretna Park Elementary
08.2017 - 12.2018

Customer Service Representative

Copa Airlines
04.2016 - 02.2020

Chiropractor Assistant

Hoang Chiropractic Center
08.2014 - 10.2021

Tax Preparer -

Liberty Tax

High School Diploma -

West Jefferson High School

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Martha O Munoz