Martha Sanchez
Ronkonkoma,NY
Summary
Experienced professional possessing more than 7 years of experience in the administrative support field. A team player excelling through the use of effective communication and interpersonal skills. A detail-oriented, proactive self-starter with a strong background in retaining clients and successfully closing new, profitable deals. Fluent in English and Spanish.
Overview
18
18
years of professional experience
Work History
Receptionist
All star Limousine
Lindenhurst
03.2023 - Current
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when arise
- Build sustainable relationships with clients and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines eligibility by comparing client information to requirements
- Answered more than 70 inbound calls a day
- Establishes policies by entering client information; confirming pricing
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Door to Door Sales Assistants
Spectrum Charter communications
Jamaica, NY
06.2017 - 03.2020
- Conduct door-to-door sales of broadband (cable, internet & digital phone) services
- Meet established sales targets across company product lines
- Effectively works all addresses as assigned to maximize sales activity and increase penetration of all products
- Compiles daily reports of sales contacts, presentations, objections, sales and other information as required by supervisor
- Communicate with Supervisor about any competitive activity in territory.
- Persuade customers to purchase entertainment services
- Answer questions about product features and benefits
- Distribute product literature that has details about services and features about "triple play"
- Circulate among potential customers traveling by foot, and automobile, to inform services
- Make calls to confirm installation date and time
- Support new customers, current customers and former customers
- Trouble shoot some equipment from new installations warranting customer satisfaction.
- Built extensive network of business contacts to increase sales opportunities.
- Located and targeted potential customers with successful cold-calling techniques.
Administrative Assistant
J and J Farms Creamery
Maspeth
11.2016 - 06.2017
- Capitalize upon time management and organizational skills while fielding and directing high volumes of phone calls and establishing client appointment schedules
- Acquire information needed to author comprehensive memos and reports concerning billing discrepancies, case count, and delivery dates
- Minimize any errors or delays by maintaining highest level of accuracy while creating in-depth messages and distributing mail to appropriate departments and employees
- Support the completion of office operations by completing ad hoc duties and errands on as-needed basis
- Capitalize upon time management and organizational skills while fielding 80+ callers a day and creating effective resolutions to customer complaints or concerns
- Leverage experience while providing key recommendations regarding improvements in customer service strategies
- Develop and maintain accurate records of calls and customer complaints to be distributed throughout the company.
Administrative Assistant
Consulado General de Bolivia
New York
06.2010 - 12.2015
- Consistently created positive visitor experiences by providing individualized, friendly service to each guest
- Completed copying, filing, and scanning of high volumes of documents in a time sensitive and detail-oriented environment
- Ensured complete adherence to all relevant confidentiality protocols to minimize any potential breach of data
- Analyzed event and staff requirements prior to the establishment of scheduling and logistics for meetings and travel
- Identified and improved current procedures which drove efficiency and accuracy
- Maintained the highest level of accuracy during the handling of sensitive information to minimize any potential breaches or loss of data
- Created and maintained accurate reports of all office supply inventory levels to ensure the timely reordering of supplies.
Team Leader
Target
New York
06.2006 - 12.2013
- Directly led staff throughout the completion of daily operations and long-term projects while reviewing staff progress to identify areas of improvement
- Strengthened the store by completing in-depth reviews of candidates during recruitment and continuing comprehensive training and professional development
- Developed and implemented sales strategies which directly resulted in the store's acquisition of the highest sales growth in the region and its use as a model store
- Ensured the completion of sales goals by implementing tracking systems which created in-depth views of staff progress.
Education
Associates Degree in International Business Management -
01.2010
Skills
- Schedule Building
- Report Writing
- Process Improvement
- Budget Control
- Organizational Skills
- Team Leadership
- Strategy Development
- Client Relations
- Staff Training and Development
- Travel Planning
- Bank Deposits
- Multi-Line Telephone Systems
Timeline
Receptionist - All star Limousine
03.2023 - Current
Door to Door Sales Assistants - Spectrum Charter communications
06.2017 - 03.2020
Administrative Assistant - J and J Farms Creamery
11.2016 - 06.2017
Administrative Assistant - Consulado General de Bolivia
06.2010 - 12.2015
Team Leader - Target
06.2006 - 12.2013
LAGUARDIA COMMUNITY COLLEGE - Associates Degree in International Business Management,