Martha Olivia Tueros
New York ,NY
Summary
Industrious professional with excellent communication and operational support skills. Demonstrated success in managing administrative needs, including personnel, payroll, and procurement.
Overview
8
8
years of professional experience
Work History
School Office Operations Manager
Broward Math And Science Schools
Margate , Florida
07.2019 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased total student enrollment by 16%
- Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Produced highly accurate internal and external letters and memoranda.
- Performed all student registration duties including enrollment public relations. Tracking enrollment and increasing the number of students per quarter.
Secretary
New York City Department Of Education
New York, NY
09.2018 - 07.2019
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. Promptly answered multi-line phone system and greeted callers enthusiastically. Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Administered bi-weekly staff payroll, including physical checks, direct deposits and all special calculations such as per-session pay, reimbursements and benefit deductions.
- Purchased new products and oversaw all inventory to ensure merchandise was well-stocked. Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
- Assisted with auditing and responding to company accountants.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Community Assistant
New York City Department Of Education
New York, NY
03.2016 - 09.2018
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Performed basic clerical duties, including document filing, bookkeeping and faxing.
- Increased school registrations with improved promotional approaches, outreach strategies and parent engagement plans.
- Answered and directed calls using multi-line switchboard.
- Spoke with parents about student needs to garner additional support.
- Documented behaviors, interventions and results.
- Oversaw students at school and off-site locations, maintaining optimal safety and security.
Education
Bachelor of Arts - English
Florida State University
Tallahassee, FL2014
Skills
- Office management
- Database Maintenance
- Managing Purchasing Activities
- Translation Specialist (Spanish)
- Payroll and Budgeting
- Clear oral/written communication
- Enrollment and Student Registration Specialist
- Petty Cash
- Scheduling
- MS Office
- Supervision
- Business operations
- Inbound and Outbound Calling
- Invoicing
Timeline
School Office Operations Manager
Broward Math And Science Schools
07.2019 - Current
Secretary
New York City Department Of Education
09.2018 - 07.2019
Community Assistant
New York City Department Of Education
03.2016 - 09.2018
Bachelor of Arts - English
Florida State University
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