Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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MARTHA PAOLA MANZANAREZ

Laredo,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Transportation Administrative Assistant

ZRX LOGISTICS LLC
08.2019 - Current
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
  • Created comprehensive reports on travel expenses, mileage logs, fuel consumption rates which were used for decision-making purposes by senior management officials.
  • Managed critical documentation such as bills of lading, delivery receipts, and freight invoices to maintain organized filing systems.
  • Maintained accurate records of vehicle registrations, insurance policies, and driver certifications to ensure compliance with industry regulations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

CHB CUSTOMER SERVICE

PANALPINA/DSV
01.2018 - 08.2019
  • Cross-trained and provided backup support for organizational leadership.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Coordination for shipments.
  • Data Entry
  • AES Filling
  • Customer Service with Mexican Brokers.
  • Billing
  • Team Leader on Shipping Department - Southbound

MEXICAN CONSULATE

MEXICAN CONSULATE IN LAREDO TEXAS
04.2016 - 12.2017


  • Representative of the Mexican Consulate in Federal Courts.
  • In Charge of the Protection Departement for Migrants.
  • Recovery of Properties.
  • Meetings with CBP, Border Patrol and other Institutions.

CHB TEAM LEADER

PARKER & COMPANY US CUSTOMS BROKER
02.2010 - 04.2016
  • Monitor Customs Entry Process.
  • Coordination of Ocean Shipments from Port to USA destination.
  • Process Customs Entries. Transmit information to ABI
  • Taking care of billing/Collections.
  • Inbond cancelations (IT, IE)
  • AES Filling
  • Southbound coordination shipments.

Education

LAW - Law (Pre-Law)

UNIVERSIDAD AUTONOMA DE NUEVO LEON
MONTERREY, MEXICO
06.2007

Skills

  • Documentation Management
  • Multitasking and Time Management
  • Fast Learner
  • Customer Service
  • Document and File Management
  • Office Administration
  • Data Entry
  • Invoice Processing
  • Administrative Support
  • Employee timesheet processing
  • Accounting Support

Certification

  • Certified - CCS -CUSTOM CERTIFIED SPECIALIST - Working on getting back the license. (2016 - 2019).

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Transportation Administrative Assistant

ZRX LOGISTICS LLC
08.2019 - Current

CHB CUSTOMER SERVICE

PANALPINA/DSV
01.2018 - 08.2019

MEXICAN CONSULATE

MEXICAN CONSULATE IN LAREDO TEXAS
04.2016 - 12.2017

CHB TEAM LEADER

PARKER & COMPANY US CUSTOMS BROKER
02.2010 - 04.2016

LAW - Law (Pre-Law)

UNIVERSIDAD AUTONOMA DE NUEVO LEON

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MARTHA PAOLA MANZANAREZ