Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Martha P. Gomez

Hacienda Heights,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Director of Workforce Development

11.2021 - Current
  • Directs the activities of the Workforce Development team
  • Plans, manages, and evaluates projects and services impacting the agency as the primary department business operator
  • Perform risk analysis, maintaining processes, systems, tools, and controls for reporting and assuring effective grant and contract administration, assuring deliverables are met in a timely and reporting setbacks and performance plans when goals are not met
  • Develop and implement effective recruitment, retention, and development strategies that are responsive to changes within the nonprofit landscape and are grounded in diversity, equity, and inclusion principles
  • Collaborates with staff, community, business, and industry to increase job placement and work-based learning protocols
  • Oversees special projects and pilots related to documenting credentials, blockchain, and employability skills regimen
  • Develop relationships with external companies and partner agencies on sourcing, hiring, and retaining diverse candidates by connecting with our Workplace Equality team and leveraging social media and community connections so they may develop programs to attract, retain, and promote a diverse workforce
  • Focus on building networks and partnerships with agencies to assure resources are accessible to job seekers that are beyond the scope of work for Employment Navigators to provide, such as the Transgender Service Provider network, 211LA, LA LGBT Center, St
  • John’s Health, AHF, local and regional AJCCs, Department of Rehabilitation and others as needed
  • Coordinates with other departments on the development, oversight, and management of programs, projects, and offerings as it relates to meeting target goals; develops, plans, implements, and administers departmental goals and objectives for future grant opportunities
  • Supervises work of others, including planning, assigning, and scheduling work, reviewing work, and ensuring quality standards, training staff and overseeing their productivity, and signing employee(s) performance evaluation, including responsibility for making decisions on hiring, termination and pay adjustments
  • Translate strategies into tactical plans with clear actions, accountability, and goals to promote best in class equitable DEI practices
  • Research and develop metrics for measuring the effectiveness of diversity initiatives implemented and prepare quarterly reports to senior management on the value of the initiatives
  • Develops, improves, and oversees DEI metrics and dashboards
  • Tracks & analyzes key metrics and partners with leaders to drive improvement
  • Keeps current on diversity programs and developments by maintaining contact with others in the field (e.g., professional association and educational groups and professional development efforts)
  • Oversee the administration of ongoing employee engagement/satisfaction surveys and monitor other data or workplace trends to implement effective interventions to improve scores/outcomes.

Social Services Manager

RADIANT HEALTH CENTERS, AIDS SERVICES FOUNDATION
09.2014 - 05.2023
  • Educate clients and their support systems regarding HIV disease, treatment and prevention, community resources and public benefits
  • Developed and implemented Pilot Linkage to Care Orange County Health Care Agency program
  • Assist with applications for and problems with federal, state disability, general relief, Medi-Cal/ CalOptima, etc
  • Managing contracts, contract negotiations, drafting and editing contract revisions or resolving contract disputes for 5-10 funding sources and managing the different rules and regulations for specific local, state, or federal sources
  • Maintain awareness of community-based resources and public benefits available to clients by being member of multiple collaborative organizations, networks, and associations; such as OC Regional Center, Dayle McIntosh Center, 211, OC Older Adult Collaborative, OC LGBTQ+ Mental Health Group, CA LGBTQ+ Health and Human Services Network, CalOptima Service Provider Network, American Red Cross, etc
  • Complete and maintain agency and service records in accordance with agency policies
  • Demonstrate excellent oral and written communication skills with clients & their families, volunteers, service agencies, community partners, co-workers, and supervisors
  • Ability to work with diverse client populations, demonstrate a positive and caring attitude, be client focused; value and respect others, demonstrate ethical behavior, teamwork and collaboration
  • Develop training opportunities to educate employees and managers on how to recognize, accommodate and appreciate individual differences and how these can be bridged back to assist in meeting the business plan
  • Serve as a change agent to provide solutions, resources, and training on DEI related topics
  • Chair for the Trans
  • Awareness Project and employee resource groups
  • Ensures each has developed and execute annual goals, strategies, and action plans
  • Develop succession planning for group leadership.

Program Director

SAN GABRIEL VALLEY YMCA
08.2010 - 09.2014
  • Assure curriculum compliance in lesson planning for both State Funded sources and LAUP
  • Gather and note appropriate observations to complete DRDP-2010 for 16 students
  • Review participant and employee files to assure compliance with state requirements
  • Create employee schedules to assure proper child to staff ratio by analyzing attendance patterns and minimize overstaffing hours
  • Train all new employees on proper policies and procedures
  • Perform managerial responsibilities including payment recording, attendance verification, event planning and creating site budget
  • Executed performance management plan by coaching, providing feedback to employees, and take disciplinary action when necessary
  • Reviewed participant and employee files to assure compliance to state requirements; assure all compliance with state funded contracts so that funding is not in jeopardy.

Healthy Marriages Program Manager

ARIZONA YOUTH PARTNERSHIP
03.2007 - 08.2010
  • Participated in organizational and program implementation resulting in national program recognition as a "Promising Practice" by the US Dept
  • Of Health & Human Services: Administration for Children & Families, Office of Family Assistance
  • Coordinated, implemented, and conducted Healthy Marriage and Strong Families programs including PAIRS, Families For Families, and skill building workshops
  • Responsible for planning and executing kick-off and year-end celebration events
  • Recruited volunteer participants by building relationships with local community agencies
  • Disseminated incentives to program participants
  • Served as program liaison to community agencies both in-state and nationwide
  • Promoted the Healthy Marriages/Strong Families Program within the region
  • Collected required program data, paperwork, evaluation materials and surveys
  • Prepared and submitted required reports and disseminated findings to Executive Director
  • Collaborated with other agency programs and services regionally and state-wide
  • Facilitated 16-hour curriculum implementation
  • Increased participation by 90% developing and implementing Spanish program
  • Trained and managed an average of 50 agency volunteers.

Education

Non-Profit Management Certification, Performance Management Certification, Improving the Quality of Services and Support Offered to LGBT Older Adults, TOPSAFE -

Skills

  • Knowledge and Skills
  • Extensive experience leading and motivating teams and individuals
  • Ability to prioritize & manage multiple tasks while under pressure adjusting to changing needs
  • Ability to work well both independently and in a team setting
  • Build effective, positive relationships with staff and volunteers across the Center’s sites and departments and consistently demonstrate exceptional and responsive customer service to all stakeholders
  • Ability to positively interact with community agencies, program participants, peers, and various levels of management
  • Managing contracts, grants, and other funding opportunities, by directing contract negotiations, drafting, and editing contract revisions, or resolving contract disputes
  • Ability to work with diverse populations including Gay & Lesbian, Transgender, HIV/AIDS and other chronic conditions, those with limited English proficiency or who are non-English speaking, Low Income, Older Adults, Homeless, Foster Care, Developmentally or Intellectually Disabled and other at-risk populations
  • Excellent Spanish speaking, writing, reading, and translating skills
  • Computer and technological skills necessary to keep accurate and timely records, maintain appropriate correspondence, enter and retrieve information on a database, use agency email, locate information on internet, perform risk analysis, maintain processes systems, tools, reporting, and controls for effective contract administration
  • Contract Management
  • Business Administration
  • Project Coordination
  • Staff Management
  • Budget Control
  • Business Development
  • Project Management
  • Staff Development
  • Hiring and Retention
  • Rules and Regulations
  • Financial Reporting
  • Budget Management
  • Data Analysis

Certification

Non-Profit Management Certification

Languages

Spanish
Native or Bilingual

Timeline

Director of Workforce Development

11.2021 - Current

Social Services Manager

RADIANT HEALTH CENTERS, AIDS SERVICES FOUNDATION
09.2014 - 05.2023

Program Director

SAN GABRIEL VALLEY YMCA
08.2010 - 09.2014

Healthy Marriages Program Manager

ARIZONA YOUTH PARTNERSHIP
03.2007 - 08.2010

Non-Profit Management Certification, Performance Management Certification, Improving the Quality of Services and Support Offered to LGBT Older Adults, TOPSAFE -

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Martha P. Gomez