Summary
Overview
Work History
Education
Skills
Timeline
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Martha "Tinker" Mass Schultz

Martha "Tinker" Mass Schultz

Flight Attendant
San Antonio,TX

Summary

Persistent team player eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of project management and team leadership. Collaborative with relentless work ethic.

Very eager to assist wherever I am needed.

Detail-oriented, with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

41
41
years of professional experience
1
1
year of post-secondary education

Work History

Membership Chair

The Woman's Club Of San Antonio
San Antonio, TX
08.2023 - Current
  • Initiated new product development.
  • Cultivated club-wide culture of innovation and collaboration.
  • Initiated strategy to drive club growth and increase profitability.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Fostered and maintained key business relationships within the community.
  • Initiated technological improvements to circumvent business bottlenecks.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Flight Attendant

Southwest Airlines
Dallas, TX
10.2000 - Current
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Served beverages and food items and provided information about in-flight offerings to passengers.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Advised passengers of flight regulations to maximize safety and security.

Food & Beverage Manager

Aramark- University Of Texas At San Antonio
San Antonio, TX
02.1997 - 07.2000
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Managed bar and wait staff and directed hiring program.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Used [Software] to record ordering data and created organization and room storage system.
  • Resolved customer complaints involving food or beverage quality and service.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Analyzed Coffee beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.

Dental Assistant

United States Navy, USN
Naples, Italy, NA
04.1982 - 12.1989
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Exposed, developed and mounted dental x-rays.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, amalgum, casts and impressions.
  • Worked Endodontics, Periodontics, Orthodontics, Periodontics, Oral Hygiene, X-Ray
  • Navy Achievement Medal Recipient Oct 1985

Education

Associate of Arts - English Literature, Languages

University of Texas
Austin, TX
01.1990 - 02.1991

No Degree - Dental Assisting

United States Navy School of Dental Assisting
San Diego, CA

Skills

Business planning

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Timeline

Membership Chair

The Woman's Club Of San Antonio
08.2023 - Current

Flight Attendant

Southwest Airlines
10.2000 - Current

Food & Beverage Manager

Aramark- University Of Texas At San Antonio
02.1997 - 07.2000

Associate of Arts - English Literature, Languages

University of Texas
01.1990 - 02.1991

Dental Assistant

United States Navy, USN
04.1982 - 12.1989

No Degree - Dental Assisting

United States Navy School of Dental Assisting

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Martha "Tinker" Mass SchultzFlight Attendant