Martha V Tomlin
Laurence Harbor,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
56
56
years of professional experience
Work History
Administrative Assistant to Employee Training/Education Department
Veteran Memorial Home (Menlo Park)
02.2023 - Current
- Provides administrative support to ensure efficient operation for the administrative duties for the Employee Training/Education Depart
- Regarding regular staff and staff from Agencies
- Effectively communicates via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner
- Answer phones, files, enters data in to training system, maintains: Excel spreadsheets; training binders regarding: In-Service Attendance Sheets, employee competencies, certifications, and other required documents for regular and Agency staff
- Makes calls to units and departments regarding scheduled training sessions
- Assists with creating new employee photo IDs, which entails taking photos of new employees
- Since January 2023 also performs the duties associated with the main Reception Desk: Responsible for busy reception desk; greet & direct visitors; answer incoming calls, transfer calls as appropriate; receives, sorts, and distributes incoming mail daily; uses internal paging system; and performs other tasks as requested by the Department of Education.
Clinical Services Representative II/Scheduler
Rutgers University – RWJMS
02.2022 - 04.2022
- Scheduled new and established patient appointments in computer system in accordance with physician and/or office guidelines and provided patients with appointment details such as time, location, directions, instruction sheets, and other details
- Assisted in scheduling patients for services with outside facilities
- Updated patient demographic and insurance information as needed
- Transferred calls to the appropriate department/unit nurse when required, regarding prescription refills and other information that may be contained in the patients’ chart via the physicians’ comments
- Obtained and communicated messages in an accurate and timely manner
- Recorded patient cancellations, missed appointments, and rescheduled appointments.
Physician Call Center Representative
Medi-Centrix
10.2020 - 04.2021
- Responded to patient inquiries, requests, and disputes over the phone (in a high-volume call center), by clarifying, researching, locating, and providing information
- Processed patient credit card payments over the phone to resolve outstanding self-pay balances
- Possess basic working knowledge of healthcare claims processing including ICD-9/10, CPT, and HCPC codes, as well as 1500 forms
- Possess working knowledge of the fundamental concepts in healthcare reimbursement methodologies and revenue cycle
- Used the GE and Epic workflow systems and other tools available
- Ability to analyze, identify and resolve issues on patient accounts
- Acted cooperatively and courteously with patients, visitors, co-workers, management, and clients
- Adhered to the policies and procedures established for the client/team
- Met and maintained daily productivity standards established in departmental policies
- Met and maintained quality and production standards established in departmental policies
- Maintained confidentiality at all times; adhered to HIPAA and PHI Guidelines
- Ability to maintain composure when managing particularly difficult calls with customers
- Performed all other tasks and special projects as required by managers of the Call Center Department.
Administrative Assistant
Par Excellence Office Suites
07.2018 - 03.2020
- Provided administrative support to ensure efficient operation of the office
- Answered phone calls, scheduled meetings, and supported visitors
- Performed administrative duties such as filing, typing, copying, binding, scanning, and receiving and distributing incoming and outgoing mail
- Exhibited polite and professional communication via phone, e-mail, and mail
- Ensured operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques
- Provided information by answering questions and requests
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies
- Contributed to team effort by accomplishing related results as needed.
Billing Manager (Temporary position)
E Central Management
02.2015 - 04.2015
- Managed the day-to-day operations of a medical laboratory billing team
- Supervised billing team of nine Billing Analysts regarding billing, collections bad debt and self-pay, denials/underpayments, cash applications and follow-up responsibilities for in network and out of network AR, including, but not limited to, Medicare, Managed Care, Commercial.
Claims Processor (Temporary position)
Horizon Blue Cross and Blue Shield
04.2014 - 12.2014
- Entered data from claims and EOBs related to medical and dental insurance claims for all lines of business, for group and non-group subscribers
- Kept accurate records
- Communicated and followed up on claims currently in process
- Reviewed claims and documents for accuracy.
Patient Financial Services Manager
Neighborhood Health Services Corp.
06.2010 - 02.2013
- Planned, developed, administered, coordinated, and disseminated policies and procedures ensuring patients’ registration and access to medical services within multidisciplinary environment consisting of adult medicine, pediatrics, obstetrics & gynecology, and dental departmental units in accordance with guidelines for a federally qualified health center
- Supervised Centralized Billing and Medical Unit staff
- Interviewed, hired, and provided career development coaching
- Prepared and monitored employees' training schedule
- Planned, assigned, and directed workflow; Prepared and delivered performance appraisals
- Rewarded, disciplined, and terminated employees as appropriate
- Addressed and resolved patient complaints
- Monitored and maintained departmental budget
- Ensured compliance regarding law & ethics (HIPAA); and Assisted with the implementation and training of EMR system for a Federally Qualified Healthcare (FQHC) Facility.
Medical Billing and Coding Instructor
Lincoln Technical Institute
06.2008 - 06.2010
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids, such as graphs, charts, videotapes, and slides regarding medical coding and billing, EMR systems, medical terminology, medical administration, and knowledge of healthcare policies, compliance laws and ethics (HIPAA), benefits including understanding Explanation of Benefits (EOBs) statements and insurance terminology
- Supervised independent or group projects, field placements, externship assignments, or other training
- Selected and assembled books, materials, supplies, and equipment for training, courses, or projects
- Prepared outlines of instructional programs and training schedules and established course goals; Provided individualized instruction and tutorial or remedial instruction as needed.
Coder
Medcon Financial Services
12.2007 - 01.2008
- Coded anesthesiologist services and procedures
- Abstracted clinical information from a variety of medical records and assigned appropriate ICD-9 and CPT codes to patient records as submitted by anesthesiologists according to established coding guidelines
- Ensured accurate submission of all coding data for reimbursement purposes; and ensured Regulatory Compliance following all Federal regulations for Perspective Payment and Ambulatory systems.
Medical Billing & Coding Instructor
Advantage Career Institute
05.2006 - 06.2007
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids, such as graphs, charts, videotapes, and slides regarding medical coding and billing, EMR systems, medical terminology, medical administration, and knowledge of healthcare policies, compliance laws and ethics (HIPAA), benefits including understanding Explanation of Benefits (EOBs) statements and insurance terminology
- Supervised independent or group projects, field placements, externship assignments, or other training
- Selected and assembled books, materials, supplies, and equipment for training, courses, or projects
- Prepared outlines of instructional programs and training schedules and established course goals
- Provided individualized instruction and tutorial or remedial instruction as needed.
Medical Billing and Coding Instructor
Union County College
12.2000 - 05.2006
- Presented lectures and conducted discussions to increase students' knowledge regarding medical coding and billing, EMR systems, medical terminology, medical administration, and knowledge of healthcare policies, compliance laws and ethics (HIPAA), benefits including understanding Explanation of Benefits (EOBs) statements and insurance terminology
- Supervised independent or group projects, field placements, externship assignments, or other training
- Selected and assembled books, materials, supplies, and equipment for training, courses, or projects
- Prepared outlines of instructional programs and training schedules and established course goals
- Provided individualized instruction and tutorial or remedial instruction as needed.
Human Resources Manager
Delaware Valley OBGYN
09.2002 - 01.2004
- Served as a liaison between president of practice, physicians, medical assistants, and front desk employees by managing questions, interpreting, and administering contracts and helping resolve work-related problems
- Advised all staff on organizational policy matters such as equal employment opportunity and sexual harassment and recommended needed changes
- Performed staffing duties including dealing with under-staffing, refereeing disputes, terminating employees, and administering disciplinary procedures
- Planned and conducted new employee orientation to foster positive attitude toward organizational objectives
- Identified staff vacancies and recruited, interviewed, and selected applicants
- Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits
- Conducted health and safety training
- Conducted exit interviews to identify reasons for employee termination
- Allocated human resources, ensuring appropriate matches between personnel
- Assisted with training and the implementation of policies and procedures regarding compliance laws and ethics (HIPAA).
Team Leader
Horizon Blue Cross and Blue Shield
03.1995 - 05.2001
- Managed customer service and clerical support staff, prepared work schedules and assigned specific duties
- Directed and coordinated departmental financial and budget activities to fund operations, maximize investments, and increase efficiency
- Established and implemented departmental policies, goals, objectives, and procedures
- Communicated with departmental director, other operational managers, and staff members, as necessary
- Determined staffing requirements, interviewed, hired, trained new employees, and recommended employees for termination to Human Resources and union representative when appropriate.
Various Positions
Horizon Blue Cross & Blue Shield
10.1968 - 03.1995
- Human Resources Manager, Equal Employment Opportunity (EEO) Specialist; Corporate Trainer; Special Letters Correspondent; Customer Service Representative; Copy Typist
Education
Earned thirty-two credits -
Montclair State College
Upper Montclair, NJ06.1967
Skills
- Computer Skills
- Microsoft Excel
- Data Entry
- Microsoft Word
- Customer Service
- Office Management
- Critical Thinking
- Clerical Support
- Office Administration
- Excel spreadsheets
- Microsoft PowerPoint
Personal Information
Title: Semi-Retired Professional
Timeline
Administrative Assistant to Employee Training/Education Department
Veteran Memorial Home (Menlo Park)
02.2023 - Current
Clinical Services Representative II/Scheduler
Rutgers University – RWJMS
02.2022 - 04.2022
Physician Call Center Representative
Medi-Centrix
10.2020 - 04.2021
Administrative Assistant
Par Excellence Office Suites
07.2018 - 03.2020
Billing Manager (Temporary position)
E Central Management
02.2015 - 04.2015
Claims Processor (Temporary position)
Horizon Blue Cross and Blue Shield
04.2014 - 12.2014
Patient Financial Services Manager
Neighborhood Health Services Corp.
06.2010 - 02.2013
Medical Billing and Coding Instructor
Lincoln Technical Institute
06.2008 - 06.2010
Coder
Medcon Financial Services
12.2007 - 01.2008
Medical Billing & Coding Instructor
Advantage Career Institute
05.2006 - 06.2007
Human Resources Manager
Delaware Valley OBGYN
09.2002 - 01.2004
Medical Billing and Coding Instructor
Union County College
12.2000 - 05.2006
Team Leader
Horizon Blue Cross and Blue Shield
03.1995 - 05.2001
Earned thirty-two credits -
Montclair State College
Various Positions
Horizon Blue Cross & Blue Shield
10.1968 - 03.1995
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