MARTHA Y. PADILLA TORRES
Chicago,IL
Summary
To obtain a full time Job, that allows me to utilize and develop my skills and expand my growth. Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.
Overview
19
19
years of professional experience
Work History
Call Center Agent
The Chicago Light House
Chicago, IL
04.2023 - Current
- Provided accurate information on appointments services.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Greeted customers in a professional and courteous manner.
- Resolved customer service inquiries promptly and efficiently.
- Processed calls accurately and timely.
Insurance Agent
Oxford Auto Insurance
Chicago, IL
07.2022 - 04.2023
- Recruiting and assisting clients of auto insurance companies
- Explain various policies and coverage their company offers
- Make modifications and updates to clients existing insurance policies
- Builds and customized insurance policies and packages to meet clients needs
- Ensure that policy requirements are fulfilled, including completion of the appropriate forms.
Packing
Paket Corporation
Chicago, IL
07.2021 - 05.2022
- Packing hair products, Baby Soap and cleaning supply
- Making and correcting pallets
- Maintain area clean.
Assembly line
Quam Nichols Co.
Chicago, IL
02.2018 - 07.2021
- Assembling speakers
- Painting the screens for the speakers
- Testing sound to ensure the volume was working correctly
- Packing
- Organize locations with labels and quantities
- Fix any problems if needed and keep accurate counts.
Assembly Line/Del Monte
Pronto Staffing
Chicago, IL
08.2016 - 02.2018
- Measuring ingredients for vegan recipes
- Packaging ingredients and recipes.
Front Desk/Escrow Coordinator
Millenium 2000 Realty
SanJose, CA
06.2005 - 12.2009
- My main duties were answering telephone calls
- Writing down and delivering voice messages
- Keeping in contact with the home buyers
- Filing paperwork, and keeping together a folder with all the appropriate documents on file for every individual home buyer
- Organizing and filing contracts and other paper work related to property sales
- Coordinating the escrow process and providing administrative support to the departments that handled Real Estate transactions.
Education
High school Diploma -
Escuela Polular Charter School
Skills
- Schedule Coordination
- Scheduling Proficiency
- Communicating With Clients
- Customer Complaint Resolution
- Customer Service Optimization
- Appointment Setting
- Client Interactions
- Customer Communications
- Customer Assistance
Special Skills
Microsoft office 2010, Excel and Power Point., Fluent in English and Spanish.
References
Available upon request.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Call Center Agent
The Chicago Light House
04.2023 - Current
Insurance Agent
Oxford Auto Insurance
07.2022 - 04.2023
Packing
Paket Corporation
07.2021 - 05.2022
Assembly line
Quam Nichols Co.
02.2018 - 07.2021
Assembly Line/Del Monte
Pronto Staffing
08.2016 - 02.2018
Front Desk/Escrow Coordinator
Millenium 2000 Realty
06.2005 - 12.2009
High school Diploma -
Escuela Polular Charter School