Marthayka Noel
Customer Satisfaction Index
Queens Village,NY
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt quickly to new environments. Committed to contributing to team success while actively pursuing professional development opportunities. A positive attitude and dedication to continuous learning drive a consistent pursuit of excellence in all endeavors. Prepared to leverage these strengths for meaningful impact in a collaborative setting.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Certified Nursing Assistant
Cliffsidenursinghome
- Provide basic patient care under the supervision of licensed nurses, assisting with daily activities like bathing, dressing, and feeding, monitoring vital signs, and helping with patient mobility.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
Customer Satisfaction Index
Nissan of Bay Shore
12.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Shift lead
Wingstop
03.2023 - Current
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Set overall vision and provided team leadership.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Warehouse Worker
Worldwide Flight Services
08.2024 - 01.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Cashier
USA SUPERSTORE
11.2022 - 08.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Cashier/Server
Wendy's
06.2020 - 11.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Education
High School Diploma -
Prime Vocational Training School
Queens, NY02.2025
High School Diploma - undefined
Queens Preparatory Academy
Queens, NY06.2022
Skills
*Communication
*Problem-solving
*Leadership
*Time management
*Teamwork
*Creativity
*Flexible problem-solving
*Interpersonal
*Active listening
*Customer service
*Management skills
*Personal assistance
*Patient-focused care
*Basic life support
*Transporting patients
*Call management
Timeline
Customer Satisfaction Index
Nissan of Bay Shore
12.2025 - Current
Warehouse Worker
Worldwide Flight Services
08.2024 - 01.2025
Shift lead
Wingstop
03.2023 - Current
Cashier
USA SUPERSTORE
11.2022 - 08.2023
Cashier/Server
Wendy's
06.2020 - 11.2022
High School Diploma - undefined
Queens Preparatory Academy
Certified Nursing Assistant
Cliffsidenursinghome
High School Diploma -
Prime Vocational Training School