Martha Yolanda Esquivel
San Antonio,TX
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
43
43
years of professional experience
Work History
Front Desk Receptionist
Capital Consultants Management Corporation
05.2021 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected residential deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved customer problems and complaints.
- Helped office staff prepare reports and presentations for internal or client-related use.
Deputy County Clerk
Medina Clerks Office
01.2021 - 05.2021
- Increased staff knowledge of departmental functions through regular training sessions on relevant software applications and procedural updates.
- Reviewed records management policies for compliance with state and local guidelines.
- Stayed on top of customer preferences, technology trends and demand to keep county clerk's office operating optimally.
- Developed strong relationships with local organizations such as schools, churches, businesses for community outreach efforts related to voting registration drives or other events promoting civic engagement.
County Clerk
Medina County JP4
08.2019 - 01.2021
- Updated website content regularly, ensuring timely access to vital information for the public''s convenience.
- Maintained compliance with federal, state, and local regulations through diligent oversight of processes involving sensitive information handling or financial transactions.
- Reduced processing times by optimizing workflows for document preparation, recording, and archiving.
- Ensured the proper execution of oaths and notarial services, upholding the integrity of legal documentation within the county.
- Managed and maintained official documents by implementing organized filing systems for efficient record retrieval.
- Processed legal documentation accurately, adhering to strict deadlines and confidentiality requirements.
- Provided exceptional customer service when assisting citizens with marriage licenses, property records, and other vital information requests.
- Oversaw account reconciliations for tax collection purposes, minimizing discrepancies between County revenue targets.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
District Clerk
Bexar County
05.2011 - 07.2012
- Demonstrated commitment to public service by consistently providing courteous assistance to individuals seeking information or support from the district clerk''s office.
- Contributed to a positive work environment through active participation in staff meetings training sessions continuous professional development opportunities.
- Transcribed and composed letters, memos, and reports.
- Processed district mail and distributed to staff.
- Assisted judges in conducting fair and efficient trials by preparing necessary documentation and evidence exhibits for presentation in court.
- Supported judicial proceedings through timely preparation of agendas, docket calendars, and correspondence for judges and attorneys.
- Maintained up-to-date knowledge of changes in pertinent statutes local rules affecting policy procedure implementation within the district clerk''s office jurisdiction.
Data Entry Clerk
Midland Municipal Court
06.1981 - 05.2004
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Scanned documents and saved in database to keep records of essential organizational information.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Streamlined invoice processing, ensuring timely payments and financial record accuracy.
Education
No Degree - Basics
Midland College
Midland, TXHigh School Diploma -
Midland High School
Midland, TX05.1989
Skills
- Scheduling
- Work Prioritization
- Office Administration
- Problem-solving skills
- Clerical Support
- Data Entry
- Excellent Communication
- Visitor and Customer Relations
- Punctual and Reliable
Timeline
Front Desk Receptionist
Capital Consultants Management Corporation
05.2021 - 01.2024
Deputy County Clerk
Medina Clerks Office
01.2021 - 05.2021
County Clerk
Medina County JP4
08.2019 - 01.2021
District Clerk
Bexar County
05.2011 - 07.2012
Data Entry Clerk
Midland Municipal Court
06.1981 - 05.2004
No Degree - Basics
Midland College
High School Diploma -
Midland High School
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