Marti Davis
Santa Ana,CA
Summary
Motivated, personable, customer service oriented Professional with experience. Responsible for assisting with store operations and customer support, for quality service, customer satisfaction, and profitability. Productive and efficient work habits without supervision. Talent for quickly mastering technology and diplomatic and tactful with professionals and non-professionals at all levels. Flexible and versatile – able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Excellent team-building skills.
Overview
7
7
years of professional experience
Work History
Project Coordinator
LA Custom Blinds
Los Angeles, CA
08.2022 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Scheduled new Measures, Installations and Service trip for Clients with in house installer
- Communication with client and staff through phone systems and outlook.
- Monitored project progress, identified risks and took corrective action as needed.
- Kept corporate and client information confidential, adhering to data safety measures.
- Managed over 45+ calls
- 15-20 email communications
Customer Care Accounting
Day Blinds
Costa Mesa, CA
12.2020 - 08.2022
- Started in Customer service and promoted to new position in Accounting after 10 months.
- Provides customer care and support for customers, Designers, and Installers both on phone email
- Troubleshoot customer concerns, and provide options that support resolution for existing, and ongoing issues, as well as resetting expectations when information provided does not meet customers initial needs or concerns
- Handles escalated calls and find creative solutions that keep our customers calm and resolve existing issue in ways that provide best benefit to our customer, and our company when possible
- Responsible for maintaining constant communication with customers until resolution is finalized
- Assisted in training new floor representatives with calls, emails, repairs, documentation, and any other additional job functions needed for their roles
- This also included recurring training teaching strategies to become more accurate, efficient, and effective in their roles
- Trained on motorization and drapery side of our business.
- Contributed to team objectives in fast-paced environment.
Account Manager
Allied Universal Security Services, Systems and Solutions
Costa Mesa, CA
07.2015 - 03.2020
- Started as Security Guard and move up to Account Manager after 2 years.
- Liaison between Security office and Client
- Monthly statistics and Data entry
- Managed staff of 20+ including scheduling and payroll Training new staff members
- Monthly audits
- Managed Employee Relations issues and ensured compliance with all employment laws and company guidelines.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service and organizing strategies.
- Kept detailed records of daily activities
Education
Associates - Fashion Design
2015
High School Diploma -
2009
Skills
- Call Center
- Account Management
- Various Leadership Roles
- QuickBooks
- Receptionist
- Sales
- CRM
- Front Desk
- Inventory Control
- Microsoft Office
- Google Analytics
- Customer support
- Telemarketing
- Blogging
- Digital Marketing
- CCTV
Timeline
Project Coordinator - LA Custom Blinds
08.2022 - Current
Customer Care Accounting - Day Blinds
12.2020 - 08.2022
Account Manager - Allied Universal Security Services, Systems and Solutions
07.2015 - 03.2020
Fullerton Junior College - Associates, Fashion Design
Tesoro High School - High School Diploma,
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