Marti Klutho
Lake St. Louis,MO
Summary
Dedicated Assistant Director with many years of experience handling and overseeing various business operations of Patient Access and Revenue Cycle. Well-versed in formulating business goals and initiating policies, guiding, and training staff and monitoring administrative functions. Organized and service oriented problem-solver commended for building and maintaining excellent customer relationships.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Assistant Director, Patient Financial Services
St. Luke's Hospital
Chesterfield, MO
07.2002 - Current
- Monitored staff performance, provided feedback and conducted annual reviews.
- Established customer service delivery standards for Call Center staff, overseeing daily workflow and providing support as needed.
- Responsible for monitoring collection agency performance and managing bad debt.
- Implemented and developed department policies and procedures including the hospital's financial assistance and bad debt policy while maintaining compliance with 501 r guidelines.
- Managed work comp, MVA, Medicare, Medicare collections, and SLMG in various areas of revenue cycle collections.
- Developed and implemented a Pricing Transparency process for patients to obtain out of pocket estimates prior to using CarePricer online.
- Assisted in building a robust career development program aimed at fostering professional growth and enhancing employee skills.
- Played a key role in preparing and projecting departmental budget, accurately predicting expenses.
Manager, Patient Access
St. Luke's Hospital
Chesterfield, MO
04.1991 - 07.2002
- Planned, organized and directed the duties of a staff responsible for Bed Control, Registration and Pre-registration in all hospital areas except the emergency room.
- Implemented and executed QA process to enhance registration accuracy resulting in 98% accuracy.
- Assisted in implementing and managing the centralization of cardiology and radiology scheduling services.
- Managed staff performing Pre-Certification duties and implemented a denials management process to enhance authorization denials.
- Developed department goals and scorecards for Point of Service Collections, resulting in increased collections in the ancillary departments.
Education
Some College (No Degree) - Health Management And Clinical Assistance
University of Chandler
Arizona City, AZSkills
- Data Analysis
- Staff Management
- Employee Relations
- Staff Development
- Project Management
- Operations Management
Accomplishments
- Leadership at St. Luke's Gold Level
Certification
- Certified Revenue Cycle Representative - HFMA
Timeline
Assistant Director, Patient Financial Services
St. Luke's Hospital
07.2002 - Current
Manager, Patient Access
St. Luke's Hospital
04.1991 - 07.2002
Some College (No Degree) - Health Management And Clinical Assistance
University of Chandler