Marti McRae

• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Updated accounts and maintained long-term relationships with clients.
• Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Worked closely with other departments to promote products and marketing campaigns.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Trained new employees on customer service and organizing strategies.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Quoted prices, credit terms and other bid specifications.
• Managed 3 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback

Developed and managed document tracking procedures and data gathering processes.

• Balanced workloads and assigned specific tasks to team members in order to accomplish objectives.
• Conducted project status meetings to assess work and discuss changes.
• Directly managed, trained and mentored regional teams of Reservation Managers, Traffic Control Managers, and Customer Service Reps in Texas, Oklahoma, Arkansas and Louisiana.
• Trained and supported high-level management, including Marketing, General, District and Field Managers.
• Advised and supported U-Haul International President, CEO and executive level staff on issues such as program development, process improvements and cost-savings initiatives.
• Provided and facilitated operational support to locations in a 300 square-mile radius, including inventory management and maintenance of all trucks, trailers, towing, dollies, boxes and pads, budgetary oversight and financial forecasting, vehicle recovery and theft reduction along with analyzing profit/loss margins and corrections.
• Manage day-to-day operations in support of all locations, including payroll administration, scheduling, personnel management, workplace issues, vehicle licensing,
• Provide directives to General Managers for new employee on-boarding, training, facility management and customer service expectations and initiatives.
• Determine rental and product cost rates by analysis of demographic data and competitive advantage studies.
• Consistently received Top Performing Traffic Control Manager commendations in U.S. and Canada.
• Won numerous contests based on sales goals and profit increases.
• Beta Tested and integrated new computer programs for Reservation and Rate Setting Systems and Traffic/Phone Systems.
• Developed and implemented new communication system, including proprietary instant messaging system, and facilitated communications training for regional and nationwide offices.
• Developed and managed document tracking procedures and data gathering processes
• Balanced workloads and assigned specific tasks to team members in order to accomplish objectives
• Directed yearly projects from initiation through closure
• Conducted project status meetings to assess work and discuss changes
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
• Performed continuous evaluations of labor hours and expenses to maintain budget controls
• Developed and maintained knowledgeable and productive team of employees
• Collaborated with manufacturing and supply chain management
• Prospected for leads to build pipeline and convert to sales opportunities

• Develop curriculums and facilitate training for new employees while fostering continuing education for senior level staff in relation to new product orientation, workplace issues, cash handling and professional development
• Provide training and certification for ServSafe Food Safety Program
• Continually pursue new and innovative methods of instruction and content, resulting in a more knowledgeable employee base
• Collaborate with store manager and regional directors to determine instructional needs.
• Developed and led group training courses to align with corporate sales and service goals.
• Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
• Trained and mentored 10 new personnel hired to fulfill various roles

• Coordinate day-to-day operations of high-volume restaurants including inventory management, profit/loss manage, personnel administration, front/back of house management, shift scheduling and payroll
• Roaming manager duties between 3 restaurants in high-traffic Austin hot-spots.
• Carefully interviewed, selected, trained, and supervised staff.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Coordinated with catering staff to deliver food services for special events and functions

• Direct sales initiatives and manage operations of iconic Austin restaurant and bar while controlling costs of staffing and product management
• Coordinate special events planning and marketing opportunities for brand development and exposure.
• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Interacted well with customers to build connections and nurture relationships
• Assisted in recruiting, hiring and training of team members
• Monitored daily cash discrepancies and inventory shrinkage
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills

• Provide high level support for iconic nationwide steakhouse including front/back house management, budgetary oversight, cost-savings initiatives, and strengthening employee morale and teamwork
• Improve customer satisfaction through employee-driven programs to facilitate better service and interactions
• Develop and maintain detailed bi-annual business and marketing plan for all avenues of business, from staffing to facility maintenance
• Create and analyze income statements and cross-reference with forecasted goals.
• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Developed and implemented strategies to increase sales and profitability
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
• Managed budget implementations, employee evaluations, and contract details
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures