MARTI MERCER
Delta College of Arts & Technology Inc.
Ponchatoula,LA
1
Certification
26
years of professional experience
Highly motivated and meticulous individual with proven ability to maintain a safe and clean environment for patients, as well as assist dentists in all aspects of patient oral care. Skilled in performing preventive and restorative dental treatments, digital x-rays, and lab work. Experienced in dental office software and patient record keeping, with a commitment to excellent customer service. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Certified CPR instructor and provider.
Work History
Instructor/Teacher
1 Year 9 Months- Developed and implemented curriculum for diverse student populations in arts and technology fields.
- Facilitated engaging classroom discussions to enhance student learning and critical thinking skills.
- Monitored student progress, providing timely feedback to support academic growth and achievement.
- Collaborated with faculty to refine course materials, ensuring alignment with industry standards and trends.
Dental Assistant
12 Years 10 Months- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics.
- Sterilized and disinfected instruments and treatment rooms.
- Scheduled patients, answered phones, verified insurance, filed insurance claims, posted payments, closed day and month, paid invoices, presented financial arrangements and assisted patients filing for third party options, trained staff, organized and conducted meetings, hired and processed new employees, tracked and reported payroll, posted retirement contributions, process and track ACH payments, organized and implemented systems to run effectively and in organized manner. Implemented Procedure Manuals and checklists, updated practice licenses, insured collections 92% to 98%.
- Developed positive relationships with patients and colleagues.
- Set up dental instruments and supplies in alignment with dentist preferences.
- Demonstrated excellent customer service skills by greeting patients warmly and responding quickly to their needs.
- Followed infection-control standards and sanitization protocols to safeguard patients and staff.
- Supported staff during peak hours to ensure smooth clinic operations.
- Performed chair-side dental procedures in a timely manner.
- Transferred instruments and provided suction during procedures.
- Conducted reminder calls to patients, ensuring they were informed about upcoming appointments. and followed up on missed appointments.
- Reviewed patient charts prior to appointments for accuracy of data entry.
- Scheduled appointments for patients using the office management system software.
- Managed tracking of dental supply inventory to support uninterrupted clinic operations. of dental supplies and placed orders when necessary.
- Charted patient data and treatment in electronic health records system.
- Provided education to patients about proper oral care habits and disease prevention techniques. on proper oral care habits and disease prevention.
- Responded promptly to phone calls, addressing inquiries related to appointment scheduling and billing. promptly and responded to inquiries regarding appointment scheduling or billing issues with accuracy.
- Documented dental and medical history prior to appointment.
- Ensured that all medical records were kept up-to-date and accurate.
- Communicated professionally with other healthcare providers about treatment plans for individual patients.
- Participated in continuing education courses related to current dental practices and procedures.
- Monitored patient progress and communicated changes to the dentist to ensure timely and effective treatment.
- Monitored expiration dates of medications stored in the facility.
- Oversaw front desk operations, handling scheduling, insurance verification, and payment collection. such as scheduling appointments, verifying insurance coverage, and collecting payments.
- Recorded dental history and vital signs of patients.
- Managed, hired, and trained new employees
- Posted and processed payroll and retirement
- Implemented policies to ensure smooth operation
- Maintained accounts payable, including insurance claims
- Wrote procedure manuals for each position
Freelance Insurance\Mutual Fund Agent
3 Years 4 Months- Part-time job selling life insurance and mutual funds, hosted dinners to present the program, met with clients to advise on investment amounts and complete paperwork, then serviced clients.
- Provided efficient and courteous service to customers at all times.
- Delivered efficient, courteous service to clients, ensuring satisfaction and retention.
- Pursued continuing education to remain informed on industry trends and enhance service offerings.
Dental Assistant
2 Years 1 Month- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.
- Executed chairside duties, including suctioning, instrument handling, material mixing, and topical anesthetic application, to facilitate efficient dental procedures.
- Took impressions and X-rays in support of patient evaluation and diagnostic care.
- Arranged dental instruments and supplies according to dentist preferences to ensure seamless workflow during procedures.
- Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly.
- Set up dental instruments and supplies in alignment with dentist preferences.
- Supported other staff members during busy times at the clinic.
- Followed infection-control standards and sanitization protocols to safeguard patients and staff.
- Provided support to other staff members as needed during busy times at the clinic.
Dental Assistant
9 Years 1 Month- Assisted dentists in delivering quality dental care by taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics.
- Took impressions and X-rays in support of patient evaluation and diagnostic care.
- Took digital X-rays and intraoral photographs.
- Set up dental instruments and supplies in alignment with dentist preferences.
- Supported other staff members during busy times at the clinic.
- Organized dental equipment and supplies to ensure efficient patient care operations.
- Offered gentle support and delivered compassionate care during dental procedures.
- Organized dental equipment and supplies, streamlining patient care operations and ensuring readiness for treatments.
Education
High School Diploma - Nursing
Skills
Curriculum Development
Assessment Strategies
Student Progress Tracking
Course Evaluation
Student Guidance
Patient Intake Procedures
Patient Schedule Management
Patient Data Gathering
Patient education
Insurance Billing
Office Management
Dental Office Administration
Medical Records Management
Data Verification
Data Confidentiality Measures
Dentrix Proficiency
Dental software proficiency
Chairside Assistance
Four-Handed Procedures
Restorative Procedures
Restorative Dentistry
Dental Impressions
Sealant Application
Surgical Setup
Radiography Safety
Infection Control Proficiency
Sterilization Techniques
Sanitation Protocols
Room disinfection
Strong Manual Dexterity
Instrument Selection
Nitrous Oxide
CEREC restoration
Inventory Replenishment
Resource Management
Team Collaboration
Complex Problem-Solving
Schedule management
Personable Communication
Oral Health Care
Treatment Room Preparation
Dental Staff Assistance
Electronic Charting
Office Management
Preliminary Impressions
Certification
- EDDA
- XRAY
- CPR
Timeline
Instructor/Teacher
Delta College of Arts & Technology Inc.
07.2024 - 04.2026Read More
Freelance Insurance\Mutual Fund Agent
Ozark Insurance \NIS Financial
01.2015 - 05.2018Read More
Dental Assistant
Mandeville Center for Dental Excellence
03.2011 - 01.2024Read More
Dental Assistant
Dr Rusty Mayer, DDS
02.2009 - 03.2011Read More
Dental Assistant
Dental Care Associates
01.2000 - 02.2009Read More
Southeastern Louisiana University
High School Diploma from Nursing
Read More