Summary
Overview
Work History
Education
Skills
Websites
Continuing Education
Activities
Additional Information
Timeline
Generic

Marti O'Donnell

Minneapolis,MN

Summary

In ten years at CenterPoint Energy I have held roles of increasing responsibility and have pushed myself to increase knowledge of both the company and the natural gas industry. With strategic leadership, communication, collaboration, innovation, and continuous improvement, I have helped to successfully maintain a culture of safety, corporate citizenship, compliance, and environmental responsibility, and growth.

Overview

25
25
years of professional experience

Work History

Area Manager

CenterPoint Energy
03.2022 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.

Supervisor, Technical Field Operations

CenterPoint Energy
11.2020 - Current
  • Implemented daily safety meeting at start of shift to emphasize significance of safety-first culture
  • Partner with Operations and Work Order Management to roll out and enforce electronic process for documenting corrective action work requests in Leak Detection
  • Harmonize processes and best practices between Local 340 and Local 949 work groups to operate as a unified department
  • Built successful business case to hire two full-time drivers to utilize Picarro trucks seven days a week
  • Led team of GIS contractors and internal stakeholders on leak survey polygon redraw project to capture efficiencies of current leak survey process and technology
  • Manage O&M budget of $860,504
  • Ensure all regulated work is completed in compliance with federal code and internal guidelines
  • Selected new clearing vendor for CNP right-of-way maintenance and implemented an integrated vegetation management system to include selective spraying, less clear cutting, increase native vegetation and pollinator habitat
  • Partner with vendors to test and implement new tools as they are approved to improve safety, access, and accuracy
  • Work closely with union leadership and labor relations during bargaining and on letters of agreement regarding new and existing positions, courtesy postings, use of seasonal employees, and adherence to bargaining language
  • Manage outside ACI process with vendor to ensure compliance and accuracy of billing
  • Collaborate with Engineering and Distribution Integrity Management to provide specialty surveys for quality assurance and emissions quantification data
  • Provide complete and accurate leak survey records in response to MNOPS inquiries and investigations.

Supervisor, Home Service Plus

CenterPoint Energy
04.2018 - 11.2020
  • Ensure safe work practices and cultivate safety-first culture, 2+ years incident free crew
  • Manage safe and efficient emergency and outage response in compliance with internal and external codes, policy, procedures, and standards (support and as incident command)
  • Manage Operator Qualification and training compliance
  • Supervise daily activities and performance manage HSP technicians and administrative assistants in accordance with departmental goals, company policy, and respective collective bargaining agreements
  • Represent CenterPoint Energy at community safety fairs and CAER meetings
  • Maintain personnel and payroll records, expense reports, investigation, and disciplinary documentation
  • Manage cost center budget
  • Resolve customer complaints timely and in a fair, mutually agreeable manner
  • Assist Recruiting, coordinate HSP new-hire interview team, hiring events
  • Leverage technology to address inefficiencies such as technician overtime sign-up
  • Customer One North planning, scripting, testing, training, and refresher training
  • Work in SAP, CRM, Mobile Data, FileNet, Microsoft Office Suite, Power BI, Tableau, Situational Awareness, Microsoft Teams.

Senior Administrative Assistant

CenterPoint Energy
07.2015 - 04.2018
  • Create, file, and maintain confidential records (grievance, discipline, arbitration, health, disability, and personnel)
  • Respond to internal and external client inquiries regarding HR policies, collective bargaining agreements, payroll coding, and disability management
  • Document and participate in collective bargaining/negotiations for four Minnesota unions
  • Labor Management Committee and Grievance Review meetings
  • Create and maintain document database for the Minnehaha Academy incident team during National Transportation Safety Board investigation
  • Disability Management FMLA administrator and return to work coordinator for Minnesota
  • FMLA process review and vendor transition team.

Guest Service Manager, Server, Training Consultant

Perkins Restaurant & Bakery
11.1998 - 04.2018
  • Coach and maintain performance and quality standards
  • Maintain safe work environment for employees and public
  • Ensure OSHA and local/state health department compliance
  • Manage financial results, labor, productivity, food cost, contracts
  • New store training consultant and training team captain
  • Build and maintain internal and external vendor/client relationships
  • Continued to work part-time after accepting position at CenterPoint Energy.

Customer Service Representative, Billing

CenterPoint Energy
01.2013 - 07.2015
  • Provide billing and credit solutions in compliance with the regulatory bodies in each service territory
  • Handle incoming emergency utility calls
  • Subject Matter Expert for Customer Relationship Management implementation and training
  • Create, organize, and manage sales contests as lead agent on Call Center Sales Incentive and Planning Team.

Education

B.A. Individualized Studies - Human Resource Development

Metropolitan State University
Saint Paul, MN
12.2018

Skills

    • Business Development and Planning
    • Relationship Building and Management
    • Innovation and Process Improvement
    • Performance Management
    • Cross-Functional Collaboration
    • Analytical Thinking
      • Staff Training and Development
      • Strategic Planning
      • Decision Making
      • Change Management
      • Team Leadership
      • Human Resource Management

Websites

Continuing Education

  • CNP Mock Trial
  • CNPU Business Acumen Certificate Program
  • MEA Energetic Women leadership webinar series and annual conference
  • Jo Miller Be Leaderly webinar series
  • CNPU Increasing Emotional Intelligence
  • Facilitative Leadership
  • Crucial Conversations
  • Foundations for the Future
  • Managing Talent for the Future
  • Leading Others
  • Be the Conductor of Your Brand
  • Zodiak: The Game of Business Finance & Strategy
  • How Your Utility Makes Money
  • Business Grammar: Common Usage Errors
  • Power of Professional Presence
  • Presentation Survival School
  • Various Microsoft Word and Excel courses
  • Disability Management Employer Compliance Conference
  • Felhaber Larson Labor & Employment Seminar
  • Utility Arborist Association Trees & Utilities Conference

Activities

  • Co-chair, CenterPoint Energy Women in Leadership Council and Employee Resource Group
  • CNP sponsored volunteering with United Way, Operation Warm, Junior Achievement, pollinator garden planting, Habitat for Humanity, Aquatennial Torchlight Parade lead
  • Superbowl Crew 52 volunteer team lead
  • Project for Pride in Living
  • CenterPoint Energy Innovation Podcast team
  • Minneapolis Executive Women's Council networking and development events

Additional Information

chair Women In Leadership

present in communities we serve through advocacy and volunteerism

Timeline

Area Manager

CenterPoint Energy
03.2022 - Current

Supervisor, Technical Field Operations

CenterPoint Energy
11.2020 - Current

Supervisor, Home Service Plus

CenterPoint Energy
04.2018 - 11.2020

Senior Administrative Assistant

CenterPoint Energy
07.2015 - 04.2018

Customer Service Representative, Billing

CenterPoint Energy
01.2013 - 07.2015

Guest Service Manager, Server, Training Consultant

Perkins Restaurant & Bakery
11.1998 - 04.2018

B.A. Individualized Studies - Human Resource Development

Metropolitan State University

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