Martia Pritchett
Roanoke,VA
Summary
Enthusiastic Head Cashier with 2 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
35
35
years of professional experience
Work History
Cashier Specialist
Peaks Of Otter
05.2022 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
Manager
Wells Fargo & Company
10.2017 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Team Lead
Wells Fargo & Company
03.2011 - 10.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Customer Service Representative
Wells Fargo & Company
11.1988 - 03.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Patrick Henry High School
Roanoke, VA06.1987
Skills
- Maintaining Quality Assurance Standards
- Cash Register Operation
- Stocking and Replenishing
- Telephone Management
- Training and Development
- Information Updates
- Call Controlling
- Written and Oral Communications
- Call Center Operations
Timeline
Cashier Specialist
Peaks Of Otter
05.2022 - Current
Manager
Wells Fargo & Company
10.2017 - 01.2022
Team Lead
Wells Fargo & Company
03.2011 - 10.2017
Customer Service Representative
Wells Fargo & Company
11.1988 - 03.2011
High School Diploma -
Patrick Henry High School
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