Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Martial Mberamiheto

Arlington,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Contractor Driver

Irving Holdings Inc
11.2017 - 06.2023
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Picked up and dropped off and clients on time while performing excellent customer service.
  • Upheld high standards of professionalism and discretion when working with clients.
  • Minimized liability by consistently following road rules when driving.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.

Sales Associate

AutoZone
05.2017 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Delivered parts to customer's shops if they could not come in person and also performed pick up for their returned items under warranty specified guidelines.

Preventive Maintenance Mechanic

Don Davis Ford
07.2015 - 03.2017
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Performed preventive maintenance and repairs on various types of vehicles.
  • Replaced worn or broken parts on vehicles.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose vehicle malfunctions.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Reported issues to service writer so effective resolutions could be put into place once customers were informed.
  • Executed tasks within time and budget constraints.

Customer Service Representative/Retail Cashier

Valero Corner Store
01.2009 - 07.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

Universite Lumiere
Bujumbura Burundi

Automotive And Diesel Technologies

Lincoln College of Technology - Grand Prairie
Grand Prairie, TX
2016

High School Diploma -

Lycee Clarte Notre Dame
Bujumbura-Burundi
07.2003

Skills

  • Supply Management
  • Safety Knowledge
  • Worksite Safety
  • Quality Control
  • Equipment Installation
  • Blueprint Interpretation
  • Equipment Repair
  • Staff Management
  • Cost Control
  • Computer skills (Ms Word, Excel)
  • Schedule Management

Accomplishments

  • Supervised team of staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved operator of the month through effectively helping with driving and helping customers.

Languages

English
Full Professional
French
Native or Bilingual
Spanish
Full Professional
Swahili
Full Professional
kirundi
Native or Bilingual

Timeline

Contractor Driver

Irving Holdings Inc
11.2017 - 06.2023

Sales Associate

AutoZone
05.2017 - 11.2018

Preventive Maintenance Mechanic

Don Davis Ford
07.2015 - 03.2017

Customer Service Representative/Retail Cashier

Valero Corner Store
01.2009 - 07.2015

Universite Lumiere

Automotive And Diesel Technologies

Lincoln College of Technology - Grand Prairie

High School Diploma -

Lycee Clarte Notre Dame

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Martial Mberamiheto