Martial Mendenhall
Sr. Field Service Engineer
Dublin,CA
Summary
Seasoned Field Service Engineer with 5+ years of experience in design, installation and maintenance of Electrochromic glass systems. Offering expertise in Failure Analysis and Troubleshooting remote and on-site issues
Overview
6
6
years of professional experience
Work History
Sr. Field Service Engineer
Halio Inc.
06.2023 - Current
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Recommended design changes, upgrades, and replacements to improve system performance.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Identified new problems and potential risks, coordinating appropriate corrective action.
Field Service Engineer
Halio Inc.
03.2021 - 06.2023
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
Facilities Project Coordinator
View Inc.
10.2019 - 04.2020
- Completed 20+ Projects as FPC
- Assisted manager in project implementation, materials procurement, contract preparation, and scheduling.
- Maintained effective communication channels with stakeholders throughout the project lifecycle, providing regular updates on progress and addressing concerns promptly.
- Improved facility efficiency by coordinating and managing various projects, including renovations and equipment upgrades.
Field Service Associate
View Inc.
05.2018 - 04.2020
- Worked in team based and solo on-site assignments of View Infrastructure to correct software/hardware issues
- Engaged in Field Team discussions to correct and improve upon View Inc
- System for future installs
- Successfully completed over 150+ customer facing assignments for View as an FSE
- Supervised on site SOW for Project Management when PM was unable to be onsite.
Education
Some College (No Degree) -
Sierra College (Kinesiology)
Rocklin, CAHigh School Diploma -
Irvington High School
Fremont, California06.2014
Skills
- Field Service Management
- Client Relationship Building
- Customer Service
- Remote Support
- On-Site Support
- Network configuration
- Hardware Installation
- Equipment Troubleshooting
- Documentation
Home
510-449-7154
Timeline
Sr. Field Service Engineer
Halio Inc.
06.2023 - Current
Field Service Engineer
Halio Inc.
03.2021 - 06.2023
Facilities Project Coordinator
View Inc.
10.2019 - 04.2020
Field Service Associate
View Inc.
05.2018 - 04.2020
Some College (No Degree) -
Sierra College (Kinesiology)
High School Diploma -
Irvington High School
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