Hi, I’m
Martice Collins
Work From Home (Remote)
Okolona,MS
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Reliable Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
years of professional experience
Work History
Customer Service Rep
Work From Home Customer Service Agent (Remote)
09.2022 - 01.2024
Job overview
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded to customer calls and emails to answer questions about products and services.
- Facilitated communications through management of inbound and outbound customer calls.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Rep
Ttech Work From Home (Remote)
05.2020 - 08.2022
Job overview
- Managed time efficiently in order to complete all tasks within deadlines.
- Answered 20+ inbound calls per day and directed to individuals or departments.
- Exceeded company productivity standards on consistent basis.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in a dynamic work environment.
- Working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
Education
Excel CommonOkolona, Ms United States
GED
01.2013
Skills
- Microsoft Office
- Computer Skill
- Problem solving
- Data Entry
- Self-Motivated
- Customer Service
- High Attention To Detail
- Information Verification
- Reading Comprehension
- Quick Learner
- Strong Multi-Tasking Skills
- Critical Thinking
- Excellent Communication Skills
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Work From Home Customer Service Agent (Remote)
Customer Service Rep
09.2022 - 01.2024
Ttech Work From Home (Remote)
Customer Service Rep
05.2020 - 08.2022
Excel Common
GED
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