Martice Mclellan
NEW PALTZ,NEW YORK
Summary
Dynamic and compassionate professional with a strong track record at Highland Residential Center, excelling in crisis response, youth-centered care. Skilled in conflict resolution, relationship building, and staff training, with a commitment to fostering safe, supportive environments.
Additionally, a resourceful Administrative Support Team Member is known for high productivity, accuracy, and seamless task execution. Experienced in data management, scheduling, and customer service, and recognized for strong communication, time management, and problem-solving skills. Brings versatile experience across youth services and administrative operations to deliver reliable, high-quality support in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Crisis Admin. Support Team Member
Highland Residential Center
Highland, New York
01.2024 - Current
- Facilitated individual and group recreational activities to support social interaction, communication, and emotional well-being.
- Collaborated with healthcare and allied professionals to ensure coordinated, client-centered care, and positive outcomes.
- Trained new staff on youth care standards, safety procedures, and best practices.
- Provided compassionate, emotional support to youth, and responded promptly to emergencies, following established protocols.
- Organized diverse activity programs promote physical activity, engagement, and overall quality of life.
Youth Support Specialist
Highland Residential Center/ Red Hook
Highland & Red Hook , NY
01.2014 - 04.2024
- Provided mentorship and support to youth experiencing social, emotional, and behavioral challenges, fostering personal growth and resilience.
- Built strong relationships by addressing concerns promptly, resolving issues, and maintaining open communication.
- Implemented conflict-resolution strategies during group activities to improve communication and problem-solving skills. Prepared youth for self-management and informed decision-making, while offering guidance throughout transitions for alterations in living.
- Maintained accurate documentation of progress and case updates.
Education
Business Administration -
Dutchess Community College
Poughkeepsie, NYElectrical Construction -
Ulster County Boces
Port Ewen, NY06-2008
Diploma -
New Paltz High School
New Paltz, New York01.2008
Skills
- Crisis response and conflict resolution
- Youth-centered care
- Activity program design
- Assessment techniques
- Documentation expertise
- Staff training mastery
- Relationship management with youth and staff
- Professional demeanor
References
Available Upon Request
Timeline
Crisis Admin. Support Team Member
Highland Residential Center
01.2024 - Current
Youth Support Specialist
Highland Residential Center/ Red Hook
01.2014 - 04.2024
Business Administration -
Dutchess Community College
Electrical Construction -
Ulster County Boces
Diploma -
New Paltz High School