Martie Cheatham
Cleveland
Summary
Dynamic store manager with a proven track record at Walgreens, excelling in team leadership and customer relations. Enhanced sales performance through strategic promotions and optimized inventory management. Skilled in problem-solving and employee training, fostering a collaborative environment. Achieved a 20% increase in customer satisfaction by resolving inquiries efficiently and maintaining a safe, welcoming store atmosphere.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
12.2010 - 12.2025
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented promotional strategies to enhance customer engagement and sales performance.
- Analyzed sales data to identify trends, driving informed decision-making for product placement.
- Developed employee schedules, balancing labor costs with operational needs effectively.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
High School Diploma -
Cleveland High School
Cleveland, TNSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Shift scheduling
- Employee training
- Recruitment and hiring
- Goals and performance
- Leadership development
Certification
Pharmacy Technician certification
Certified Store Manager
Management of retail and pharmacy
I have 15 years experience in managing retail and pharmacy all in one
Timeline
Store Manager
Walgreens
12.2010 - 12.2025
High School Diploma -
Cleveland High School