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Martie Jacobs
Lake Forest,WA
Summary
With a proven track record at Public Storage and Michaels, I excel in property management and customer service, ensuring high satisfaction and compliance. My expertise includes staff management and property inspections, significantly enhancing operational standards. Skilled in fostering positive relationships, I adeptly address and resolve complex issues, driving efficiency and safety in all endeavors.
Overview
8
8
years of professional experience
Work History
Property Manager
Public Storage
09.2022 - 11.2024
- Maintained positive customer relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Safety Captain for the district, ensuring team members completed monthly training and kept in compliance with company safety standards.
Customer Service Manager
Michaels Stores Inc
04.2017 - 07.2022
- Maintained customer satisfaction by gathering actionable insights and offering solutions.
- Interacted with customers to quickly handle escalated queries and complaints.
- Managed customer service staff by communicating expectations and monitoring and analyzing results.
- Worked cross-functionally with sales staff to rectify customer service issues or address specific requests.
- Followed up with customers to drive satisfaction and gain service feedback.
- Led and directed team members on effective methods, operations and procedures
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Conducted quality, timely performance feedback and performance appraisals.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
Vacation Rental House Cleaner
Re-Volve
09.2018 - 07.2021
- Prioritized work tasks and remained flexible to workload changes.
- Observed precautions required to protect facility property and guest property and report damage, theft and found articles to supervisors.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
Education
High School Diploma -
Malden High School
Malden06-1987
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Staff management
Interests
Timeline
Property Manager
Public Storage
09.2022 - 11.2024
Vacation Rental House Cleaner
Re-Volve
09.2018 - 07.2021
Customer Service Manager
Michaels Stores Inc
04.2017 - 07.2022
High School Diploma -
Malden High School
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