Nicole Miller
Mableton,GA
Summary
Dedicated learning professional with a proven track record in enhancing productivity through strategic collaboration with internal and external teams. Proficient in identifying training gaps, designing tailored programs, and implementing assessment strategies to elevate performance. Experienced in adult learning theory and adept at leveraging technology to create impactful learning experiences. Known for optimizing processes and fostering cohesive high-performing teams to drive organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Learning and Development Performance Consultant
GreenSky Credit
10.2019 - Current
- Partnered with cross-functional teams to develop targeted solutions addressing identified performance gaps.
- Advised senior leadership on succession planning strategies that facilitated smooth transitions during critical periods of organizational change.
- Created impactful learning materials that resonated with diverse audiences, ensuring a deeper understanding of performance management principles and practices.
- Implemented change management initiatives, ensuring successful adoption of new processes and systems within organizations.
- Enabled clients to achieve strategic objectives by aligning individual goals with organizational priorities.
- Leveraged advanced analytics tools to produce data-driven recommendations for enhancing workplace performance metrics across various industries.
- Delivered expert guidance on best practices in talent management, enabling clients to attract top performers and retain high-potential employees.
Senior Trainer
GreenSky Credit
07.2014 - 09.2019
- Oversaw day-to-day functions of training department.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Aligned learning objectives with organizational goals, driving increased productivity and business results.
- Collaborated with cross-functional teams to identify knowledge gaps and develop tailored training interventions.
- Provided coaching and mentoring to employees.
- Administered Kirkpatrick Level I-Level IV assessments post-training.
Learning Assistant
Capital One
06.2013 - 05.2014
- Collaborated with subject matter experts to update training content based on industry trends and advancements.
- Facilitated new-hire trainings and product training to over 500 agents for Systems, Compliance, and Learning Management.
- Submitted reports on training attendance, assessments, and post-training metrics.
- Developed assessment surveys, feedback, and monitoring systems to drive analysis for for training program reporting.
- Liaised with trainers and participants to provide logistical and technical support, before, during, and after learning course.
Education
Bachelor of Science - Family And Consumer Sciences
South Carolina State University
Orangeburg, SC05.2005
Skills
- E-Learning Design
- Organizational Culture
- Virtual Training
- Organizational Development
- Training delivery
- Training design
- Employee Retention
- Onboarding Programs
- Assessment tools
- Learning Management Systems
- Evaluation Techniques
- Data Collection
Certification
Bob Pike Group: Creative Training Techniques Certification
J.D. Power and Associates: Call Center Certification of Excellence
Timeline
Learning and Development Performance Consultant
GreenSky Credit
10.2019 - Current
Senior Trainer
GreenSky Credit
07.2014 - 09.2019
Learning Assistant
Capital One
06.2013 - 05.2014
Bachelor of Science - Family And Consumer Sciences
South Carolina State University
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