Martijn Berndsen
Orlando,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Excelled in sales quota achievement and customer needs assessment, fostering lucrative client relationships and exceeding sales goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Security/Medical Device Sales Representative
ADT, LLC
07.2022 - 07.2024
- Extensive knowledge of ADT Security and Medical Alert systems, resulting in sales techniques to overcome objections, while maintaining a polite, professional demeanor
- Managed high volumes of inbound and outbound calls in a fast-paced sales environment in order to build rapport, achieve confidence and establish profitable client relationship.
- Ascertained consumer needs, analyze information and research issues to provide alternative solutions.
- Facilitate best service options to promote upgrades, programs and equipment to bolster additional sales revenue.
- Adhere with all quality assurance expectations and follow company policies and standards.
- Collaborative team member who thrives working in a team environment.
- Developing and maintaining positive work relationships with other employees, resulting in reaching goal targets
- Exceeded personal sales goals using consultative sales technique and effectively explaining services to generate interest and revenue.
Inbound/Outbound Sales Vacation Planner/Reload
Marriott Vacation Club
03.2016 - 01.2020
- Managed high volumes of inbound and outbound calls in fast-paced sales environment to build, cultivate and establish lucrative client relationships.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions. Introduce and promote the Marriott Vacation club Brand to sell vacation packages , facilities and services Promote upgrades, extra nights to drive additional revenue.
- Explain the eligibility requirements for purchasing packages, attending a vacation ownership sales presentation .
- Use sales techniques to overcome objections, while maintaining a polite, professional demeanor.
- Anticipate and address potential owner need.
- Develop and maintain positive working relationships with other employees and support team to reach team goals.
- Stayed current on industry trends to provide up-to-date information and advice on destinations, accommodations, and activities.
Optometric Technician/Sales Assistant
Target Optical/Optical Images
12.2010 - 03.2016
- Pleasantly greeted customers both in-person and on phone, providing exceptional assistance and service and promoting lasting business relationships
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Multitasking in several busy Retail Optical locations; In-store lab technician handled cutting lens, fittings and eyeglass repairs
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Participated in local and national trade shows to meet manufacturers and better understand products and service offerings
- Held Top Sales title for over 3 months consecutively for eyeglasses, eye contacts, and eyewear accessories
- Skilled in upselling resulting in a 23 percent earning increase.
Film Festival Director/Sales Promoter
Florida Reel Film Festival
01.2008 - 03.2009
- Personally designed and implemented the 1st Annual Florida Reel Film Festival in Orlando, FL.
- Optimized budget allocation, reducing unnecessary expenses while maintaining high-quality event production values.
- Established partnerships with non-profit organizations to promote social impact causes aligning with the festival''s brand values.
- Pleasantly greeted customers both in-person and on phone, providing exceptional assistance and service and promoting lasting business relationships.
- Attracted renowned artists and performers through effective talent booking strategies, enhancing the event''s reputation as a premier destination for entertainment.
- Developed the concept and established an effective partnership with an Art Center Curator to design, promote and deliver a film festival in the City of Orlando.
Education
BBA - Business Administration
Arnhem Business School
Arnhem, Netherlands08.1997
Skills
- Sales Quota Achievement
- Relationship Building
- Upselling Products and Services
- Multitasking
- Persuasive Communication
- Sales closing
- Customer Needs Assessment
- Active Listening
Languages
Dutch
Native or Bilingual
German
Limited Working
Timeline
Security/Medical Device Sales Representative
ADT, LLC
07.2022 - 07.2024
Inbound/Outbound Sales Vacation Planner/Reload
Marriott Vacation Club
03.2016 - 01.2020
Optometric Technician/Sales Assistant
Target Optical/Optical Images
12.2010 - 03.2016
Film Festival Director/Sales Promoter
Florida Reel Film Festival
01.2008 - 03.2009
BBA - Business Administration
Arnhem Business School