Martika Allen
San Francisco,CA
Summary
- Motivated and high-performing professional with nearly a decade of customer service experience, over 10 years of management training and experience, and nearly three years of social media experience. Proven ability to work efficiently and cross-collaboratively in a broad range of industries. An extremely hard worker and very quick learner, I consider those to be two of my biggest attributes, and, when combined with my education and work experience, I believe i would make a great addition to the team!
Overview
17
17
years of professional experience
1
1
Certification
Work History
Community Coordinator
Mercy housing
San Francisco
08.2021 - Current
- Customer services, Answering phone calls, Scheduling appointments, Helping Residents signing lease, Received packages, Accepting rent payments, Outreach, Assistant with programs for residents
- Developed and managed a comprehensive community outreach program.
- Compiled and analyzed data related to community engagement activities.
- Provided guidance to staff members on how to effectively engage with the local community.
- Assisted in developing marketing strategies for promoting programs within the community.
- Monitored social media platforms for relevant conversations about the organization's initiatives.
- Participated in town hall meetings to discuss current issues affecting the local area.
- Provided support during special events hosted by the organization or municipality.
- Provided hands-on and proactive leadership to community services staff.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Consulted with staff on resolution of complex service issues.
- Researched and analyzed community needs to determine program directions and goals.
Sales and Customer Service Manager
Blazing saddles
San Francisco
11.2016 - 03.2020
- Maintained high-quality service delivery through effective resource allocation and workflow coordination, Achieved company customer service objectives through proper alignment of department policies with stated targets, Maintained customer satisfaction by handling complex escalated customer concerns
Home Care Worker
IHSS
San Francisco
05.2007 - 11.2012
- Supported activities of daily living such as bathing, dressing, and grooming, Kept clients' spaces clean, neat, and free of safety hazards, Met clients' social and emotional needs with caring companionship, Prepared balanced, healthy meals and snacks for clients, Managed well-organized schedule of rest, activity and social needs, Maintained clean home environment, changing linens, washing laundry and cleaning spaces, Oversaw nutrition by preparing healthy meals and snacks and coordinating necessary supplements
Education
GED -
Five Keys Independence High School
San Francisco, CA06-2007
Skills
- Adaptability and Flexibility
- Problem-Solving
- Relationship Building
- Team building
- Data Analysis
- Oral and writing communication
- Administrative tasks
- Multitasking
- Professionalism
Personal Information
Willing To Relocate: Anywhere
Certification
- Resident Service OE-11 Community Participation Best Practices
- Resident Service OE-16 Crosscutting Best Practices
- Resident Service OE-18 Environmental Stewardship
Timeline
Community Coordinator
Mercy housing
08.2021 - Current
Sales and Customer Service Manager
Blazing saddles
11.2016 - 03.2020
Home Care Worker
IHSS
05.2007 - 11.2012
GED -
Five Keys Independence High School