Martika Allen
Jackson,MS
Summary
My objective is to find employment where I would have an opportunity to express my knowledge, skills, and abilities to be successful in any tasks that's given
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
07.2015 - Current
- Primary Responsibilities:
- Live Chat Support
- Technical Support
- Manage agents
- Inbound/ outbound calls
- Ensures high level of customer satisfaction is obtained by each agent on each interaction.Responds to telephone inquiries and complaints using standard scripts and procedures
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
- Prepares standard reports to track workload, response time and quality of input.Using a computerized systems
Cashier
Kohl's
11.2013 - 01.2014
Extern
UMC School of Dentistry
10.2013 - 10.2013
- Duties: Assist with composite, amalgam, root canal procedures, Take full mouth series, bite-wings, panoramic x-rays, sterilization of instruments.
Volunteer
Mission of Mercury
04.2013 - 04.2013
September 2013 Extern
Hinds Resource Agency
06.2009 - 08.2009
- Duties: Assist Dentist, Clean operatory, Take x-rays, set-up procedures, taking vitals, sit patients, taking impressions, pouring and trimming models, paperless charting and paper charting.
Education
Associate in Radiology Permit Holder -
Delta Technical College
Ridgeland, MS01.2013
Jim Hill High School
Jackson, MS01.2008
Skills
- Customer Service
- Customer Support
- Customer Care
- Call Center
- Live chat
- Technical support
Personal Information
Title: Customer Service Representative
Timeline
Customer Service Representative
Continuum Global Solutions
07.2015 - Current
Cashier
Kohl's
11.2013 - 01.2014
Extern
UMC School of Dentistry
10.2013 - 10.2013
Volunteer
Mission of Mercury
04.2013 - 04.2013
September 2013 Extern
Hinds Resource Agency
06.2009 - 08.2009
Associate in Radiology Permit Holder -
Delta Technical College
Jim Hill High School