Martika Hayes
Pembroke,KY
Summary
Observant Logistician with proven ability to coordinate and manage transportation of goods and materials. Skilled in inventory management, route optimization and supply chain management. Demonstrated success in developing strategies to reduce transportation costs and improve organizational efficiency.
Overview
8
8
years of professional experience
Work History
Medical Logistics Technician
United States Air Force, USAF
07.2018 - 09.2022
- Conducted regular audits of supply levels, identifying areas for improvement in inventory management practices.
- Implemented a standardized process for receiving and verifying incoming shipments, minimizing errors and discrepancies.
- Trained new team members on logistics procedures, contributing to a well-prepared and cohesive workforce.
- Negotiated favorable pricing agreements with suppliers, resulting in cost savings without sacrificing product quality or service levels.
- Maintained a clean and organized storage area, promoting efficiency while complying with safety guidelines.
- Collaborated with clinical staff to assess inventory needs, ensuring appropriate stock levels were maintained at all times.
- Reduced order processing time by streamlining purchasing workflows and utilizing electronic forms when possible.
Fema - Covid19 Vaccination Site ( Deployment )
United States Air Force, USAF
01.2021 - 05.2021
- Supported supply for DoD's #1 Vaccine Site, administering 7K vaccines inoculations 14 hours a day and 6 days a week.
- Safe guarded $300K in medical supplies use for inoculations
- Safeguarded over $2.4Million in Covid19 Vaccines
- Safely and professionally arranged transport of excess vaccines to another site one the location was closed.
Fraud Account Supervisor
Capital One
01.2016 - 01.2017
- Consistently exceeded targets for case resolution times, contributing to overall improvements in departmental efficiency and effectiveness.
- Served as an expert point-of-contact for all matters related to account fraud within the department.
- Coached junior team members, fostering a culture of continuous learning and professional growth within the department.
- Increased customer satisfaction by providing timely communication on account security issues and resolutions.
- Led comprehensive account reviews, identifying patterns indicative of fraudulent activity or potential risks.
Customer Service Representative
Walmart.com
11.2014 - 01.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - Nursing
Kentucky State University
Bachelor of Science - Logistics And Supply Chain Management
Murray State University
Murray05.2026
Skills
- Shipping and receiving
- Procurement processes
- Warehouse Operations
- Stock Rotation
- Emergency Preparedness
- Logistics Planning
- Transportation Management
- Distribution Coordination
- Medical Supply Chain
- Pharmaceutical Storage
- Supply Forecasting
- Medical Equipment Knowledge
- Supply Chain Optimization
- Demand forecasting
- Purchasing
- Procurement
- Financial Management
- Vendor Management
Timeline
Fema - Covid19 Vaccination Site ( Deployment )
United States Air Force, USAF
01.2021 - 05.2021
Medical Logistics Technician
United States Air Force, USAF
07.2018 - 09.2022
Fraud Account Supervisor
Capital One
01.2016 - 01.2017
Customer Service Representative
Walmart.com
11.2014 - 01.2016
Associate of Science - Nursing
Kentucky State University
Bachelor of Science - Logistics And Supply Chain Management
Murray State University