Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
JAJ Cartage
2021.12 - 2024.07
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Hostler Driver
Parsec Inc.
2019.05 - 2021.11
Enhanced safety by conducting routine vehicle inspections and maintenance tasks before each shift.
Promoted a positive work environment by consistently displaying professionalism, courtesy, and respect towards colleagues and customers alike.
Assisted in training new hostler drivers, ensuring adherence to company policies and procedures for safe operations.
Managed challenging weather conditions effectively while ensuring the safe transport of goods between locations.
Security Officer
G4S Secure Solutions
2017.07 - 2019.04
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Conducted regular patrols of key areas to spot and control security concerns.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook
06.2010
Skills
Customer Support
Problem-solving abilities
Active Listening
Critical Thinking
Call center experience
Computer Proficiency
Microsoft Excel
Appointment Scheduling
Timeline
Customer Service Representative
JAJ Cartage
2021.12 - 2024.07
Hostler Driver
Parsec Inc.
2019.05 - 2021.11
Security Officer
G4S Secure Solutions
2017.07 - 2019.04
High School Diploma -
Bolingbrook High School
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