Martika Johnson
Romeoville,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
JAJ Cartage
12.2021 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Hostler Driver
Parsec Inc.
05.2019 - 11.2021
- Enhanced safety by conducting routine vehicle inspections and maintenance tasks before each shift.
- Promoted a positive work environment by consistently displaying professionalism, courtesy, and respect towards colleagues and customers alike.
- Assisted in training new hostler drivers, ensuring adherence to company policies and procedures for safe operations.
- Managed challenging weather conditions effectively while ensuring the safe transport of goods between locations.
Security Officer
G4S Secure Solutions
07.2017 - 04.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook06.2010
Skills
- Customer Support
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Appointment Scheduling
Timeline
Customer Service Representative
JAJ Cartage
12.2021 - 07.2024
Hostler Driver
Parsec Inc.
05.2019 - 11.2021
Security Officer
G4S Secure Solutions
07.2017 - 04.2019
High School Diploma -
Bolingbrook High School
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