Martika LaPresta
Summary
Proven Office Manager with a track record of enhancing team productivity and financial management at STAR SERVICES LLC. Skilled in office administration and customer service, adept at maintaining confidentiality and developing vendor relationships. Achieved cost savings through effective supply management. Excelled in multitasking and organizational skills, ensuring seamless operations and superior service delivery.
Overview
18
18
years of professional experience
Work History
Office Manager
STAR SERVICES LLC
08.2008 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Shift Manager
Pizza Hut
06.2006 - 08.2008
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Tracked receipts, employee hours, and inventory movements.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Supervised ongoing daily production phases.
Education
Associate of Science - Education
University of South Carolina- Salkahatchie Campus
Walterboro05.2014
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Billing
- Scheduling and calendar management
- Payroll Processing
- Scheduling
- Documentation and control
- Supply Management
Timeline
Office Manager
STAR SERVICES LLC
08.2008 - Current
Shift Manager
Pizza Hut
06.2006 - 08.2008
Associate of Science - Education
University of South Carolina- Salkahatchie Campus