Martika Lecky
Morant Bay,Jamaica
Summary
I am a diligent and team-oriented professional, known for my strong organizational skills, sharp critical thinking, and creative problem-solving abilities. I am an articulate communicator with outstanding writing skills, thrive in high-pressure environments, and am committed to delivering excellence in every task I undertake.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
IBEX Global
02.2020 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Medical Billing Customer Service Representative
Alorica
01.2019 - 01.2020
- Provide support materials upon request and billing documentation.
- Navigate Practice Management systems and external payment platforms.
- Deliver empathetic, efficient, and high-quality customer service.
- Answer inbound calls and assist patients with billing questions and payment processing.
- Resolve billing disputes and escalate complex cases when necessary.
Housekeeping Room Attendant
4 Seasons
08.2018 - 06.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
High School Diploma -
Paul Bogle High School
06.2016
Skills
- Client support
- Problem-solving abilities
- Critical Thinking
- Accounting
- Housekeeping
- Teamwork
- Appointment scheduling
- Claims processing
- Data entry proficiency
Timeline
Customer Service Representative
IBEX Global
02.2020 - 04.2025
Medical Billing Customer Service Representative
Alorica
01.2019 - 01.2020
Housekeeping Room Attendant
4 Seasons
08.2018 - 06.2019
High School Diploma -
Paul Bogle High School
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