Martika Lepley-Starr
Gastonia,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
CPCC Pharmacy Technician II
CarelonRx
Atlanta, GA
03.2022 - Current
- Boosted customer loyalty by providing friendly, knowledgeable assistance.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Pharmacy Technician
Walgreen's Pharmacy
Gastonia, NC
09.2016 - 03.2022
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Shift Manager in Training
SUBWAY®Restaurants
Dallas, NC
04.2014 - 08.2016
- Improved team efficiency by implementing effective scheduling and task delegation strategies.
- Enhanced customer satisfaction by addressing concerns promptly and professionally.
- Strengthened employee morale through regular communication, feedback, and recognition of accomplishments.
- Streamlined inventory management by conducting regular audits and maintaining accurate records.
- Fostered a positive work culture by modeling exemplary behavior and providing ongoing support to team members.
Education
High School Diploma -
Hunter Huss High School
Gastonia, NC06.2010
Skills
- Flexible and Adaptable
- Organization and Time Management
- Communication
- Conflict Resolution
- Problem-Solving
- Project Planning
- Analytical and Critical Thinking
- Task Prioritization
Timeline
CPCC Pharmacy Technician II
CarelonRx
03.2022 - Current
Pharmacy Technician
Walgreen's Pharmacy
09.2016 - 03.2022
Shift Manager in Training
SUBWAY®Restaurants
04.2014 - 08.2016
High School Diploma -
Hunter Huss High School