Martika Shaw
Salt lake city,UT
Summary
Empathetic client support with experience in delivering exceptional customer service and supporting team efficiency. Proven ability to communicate effectively with clients and foster positive relationships, driving satisfaction and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Swim Instructor
SwimKids Swim Schools
Holladay, UT
04.2026 - Current
- Assisted in teaching fundamental swim techniques to beginner students.
- Ensured safety protocols and guidelines were followed during lessons.
- Supported instructors in preparing lesson plans and activities for various skill levels.
- Engaged with students to foster a positive and encouraging learning environment.
- Provide one-on-one and small group swimming lessons
- Teach water safety and swimming skills in a fun, engaging way
- Communicate with parents about their child's progress
- Help students overcome fears and challenges with patience and encouragement
- Stay active and engaged throughout your shift, making every lesson enjoyable and safe
Security Officer
Securitas Security Services USA
Murray, UT
08.2023 - 01.2026
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential security risks and address concerns promptly.
- Responded effectively to alarms and emergency situations, coordinating with law enforcement as needed.
- Maintained accurate logs of incidents, ensuring thorough documentation for incident reports.
Client Care Specialist
Golden Customer Care
Salt Lake City, UT
02.2021 - 12.2024
- Delivered exceptional customer service through active listening and problem-solving techniques.
- Managed client inquiries using CRM software to ensure timely resolutions.
- Collaborated with teams to streamline processes enhancing operational efficiency.
- Developed training materials for onboarding new client care representatives.
- Built rapport with clients to assure customer loyalty
- Averaged between 75-150 incoming/outgoing calls a day
Education
Associate of Applied Science - Surgical Technician
SLCC
Salt Lake City, UT05-2028
High School Diploma -
Clearfield High School
Clearfield, UT06.2010
Skills
- Customer service
- Patience and empathy
- Child supervision
- Creative thinking
- Proficient in microsoft office
- Professionalism and punctuality
- Relationship building
- Adaptability and dependability
Certification
- CPR and First aid Certified
- Utah Guard card
Timeline
Swim Instructor
SwimKids Swim Schools
04.2026 - Current
Security Officer
Securitas Security Services USA
08.2023 - 01.2026
Client Care Specialist
Golden Customer Care
02.2021 - 12.2024
Associate of Applied Science - Surgical Technician
SLCC
High School Diploma -
Clearfield High School