Summary
Overview
Work History
Education
Skills
Timeline
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Martika Wright

Milwaukee,WI

Summary

Dynamic and results-driven professional with extensive experience at The Home Depot Inc. Skilled in heavy lifting and warehouse safety, consistently achieving top sales as a Flooring Sales Specialist. Recognized for exceptional customer service and mentoring abilities, fostering a positive shopping environment while maintaining workplace cleanliness and efficiency.

Overview

16
16
years of professional experience

Work History

Freight Team Associate

The Home Depot Inc
03.2011 - Current
  • Lifted and moved items weighing 50 pounds multiple times per shift.
  • Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
  • Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Complied with company and legal requirements to maintain safe working environment.

Head Cashier

The Home Depot Inc
03.2011 - Current
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Flooring Sales Specialist

The Home Depot Inc
03.2011 - Current
  • Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
  • Drove team revenue totals by bringing in top sales numbers.
  • Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.

Security Officer

Securitas Security Services USA
07.2009 - 02.2010
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Education

Associate of Applied Science - Business Management

Milwaukee Area Technical College
Milwaukee, WI
01-2026

Associate of Applied Science - Criminal Justice

Sanford-Brown College
West Allis, WI
05-2009

Skills

  • Heavy lifting
  • Pallet jack operation
  • Workplace cleanliness
  • Warehouse safety

Timeline

Freight Team Associate

The Home Depot Inc
03.2011 - Current

Head Cashier

The Home Depot Inc
03.2011 - Current

Flooring Sales Specialist

The Home Depot Inc
03.2011 - Current

Security Officer

Securitas Security Services USA
07.2009 - 02.2010

Associate of Applied Science - Business Management

Milwaukee Area Technical College

Associate of Applied Science - Criminal Justice

Sanford-Brown College

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Martika Wright