Martilda Feao
Salt Lake City,UT
Summary
With over 8 years of experience in the workforce, I possess a strong drive and optimistic attitude for every customer interaction. Proficient in resolving complex issues, I approach each situation thoughtfully and with organizational precision. As a skilled multitasker, I self-motivate and handle multiple tasks calmly, even under pressure. My track record showcases my ability to navigate challenging situations with composure, ensuring efficient task completion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Travel Coordinator
American Cruise Lines
01.2025 - Current
- Assisted guests with booking flights, hotel accommodations, and ground transportation before and after cruises.
- Provided detailed itineraries and travel documents, ensuring compliance with cruise line policies and international travel regulations.
- Communicated with guests to address special requests, dietary needs, and accessibility accommodations.
- Coordinated with airlines, hotels, and transportation providers to resolve travel issues and last-minute changes.
- Maintained up-to-date records of guest travel arrangements and preferences for future bookings.
- Offered personalized recommendations to enhance guests' cruise experiences, including excursions and onboard activities.
- Ensured seamless communication between guests, cruise staff, and travel vendors.
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
Housing Advocate
Volunteers of America
02.2023 - 01.2025
- Provided quality customer service to our clients who may be in need of resources in addition to a warm bed for a night.
- Observed and helped regulate activities at the shelter, ensuring rules and procedures are followed.
- Connected clients with supportive services, such as mental health counseling or job training programs, to promote self-sufficiency and stable housing situations.
- Provided clear and specific information to residents and instruct residents of shelter rules/procedures.
- Contributed to the development of new housing policies by providing input during local government meetings and public hearings.
- Answered phones, taken messages, and responded to the public.
- Assisted in maintaining a clean and safe facility, identifying special needs, and referring needs to supervisor.
- Assisted in resolving conflicts that may arise among residents.
- Wrote incident reports when appropriate and maintain records of resident stays and maintain an accurate shelter log.
- Provided occasional crisis intervention and emergency interface with community resources such as EMS and law enforcement.
Administrative Office Assistant
Strong & Hanni
11.2021 - 02.2022
- Assisted with the preparation, filing and service of pleadings.
- Acted as liaison among all parties including court or other neutrals for scheduling and sharing information.
- Organized and managed documents, including the creation of spreadsheets and retrieval systems.
- Coordinated the collection, review and production of documents and responding to discovery requests.
- Assisted with trial preparation including the assembly of exhibits, witness binders and appendices for depositions and court filings.
- Summarized deposition and trial transcripts and exhibits.
- Researched case-related factual issues using in-house files and outside reference sources.
- Compiled information and, prepared statistics, charts, graphs and other summaries to detail the findings.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
Front Desk Agent/Front Desk Supervisor
Marriott Hotel
12.2019 - 05.2021
- Checked in guests using computer programs and equipment and provide guests with directions to their room.
- Informed guests of all on-site amenities and any relevant information that is needed to use them.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Invoiced and billed guests for their stay and services used.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Communicated with guests to better understand their individual needs to provide them with the best service possible.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
High school diploma -
East High School
Salt Lake City, UT06.2019
Skills
- Skilled in Microsoft Word
- Skilled in PowerPoint Presentations
- Skilled in Microsoft Outlook
- Knowledgeable in Diverse GDS Systems
- Administrative Support Experience
- Proficient in Google Docs
- Skilled in Google Suite Tools
- Customer Issue Resolution Skills
- Meticulous Attention to Detail
- Skilled Problem Solver
- Effective Communication
- Comprehensive Itinerary Planning
- Cultural Awareness
- Skill Development Training
- Hospitality Operations Experience
Certification
- Food Handler Certification
- CPR Certification
- Driver's License
- AED Certification
Personal Information
- Willing To Relocate: Salt Lake County, UT
- Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Timeline
Guest Travel Coordinator
American Cruise Lines
01.2025 - Current
Housing Advocate
Volunteers of America
02.2023 - 01.2025
Administrative Office Assistant
Strong & Hanni
11.2021 - 02.2022
Front Desk Agent/Front Desk Supervisor
Marriott Hotel
12.2019 - 05.2021
High school diploma -
East High School
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