Martima Gray
Beachwood
Summary
Client Manager dedicated to assisting accounts and account teams by performing administrative and client support duties associated with maintaining client accounts, and focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any problems clients might face with accuracy and efficiency.
Overview
24
24
years of professional experience
Work History
Sr. Client Service Manager
Enlyte (Mitchell)
02.2024 - 07.2025
- Enhanced client satisfaction by effectively managing service delivery and promptly addressing concerns.
- Demonstrated flexibility in adapting to evolving client requirements while maintaining focus on delivering exceptional results.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and updates.
Commercial Salvage Senior Representative
Progressive Casualty Insurance Company
06.2007 - 02.2024
- Resolved issues through careful research and follow-up with customers, vendors and peers.
- Interacted with twelve peers daily to build positive moral virtually and in-office to support with documents.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Trained employees on commercial processing , system training, review billing, and vendor processing.
- Negotiating commercial sales with adjusters and customers.
- Creating spreadsheets and forwarding them to the team to complete to reduce age inventory.
- As a Team Coach, I kept the team updated with weekly reminders to stay aligned with the department.
- Assuring documents are processed within time compliance.
- Dispatch title work for processing .
- Assembled workshops to build team moral and find ways to to stay connected , stay aligned , find ways to decrease inventory.
- Reviewing Salvage Operating Process System to align the team that state processes are supported with work processes and guidelines are intact.
Salvage Processor II/ Utility Team Representative
Progressive Casualty Insurance Company
05.2007 - 06.2007
- Used critical thinking to break down problems, evaluate solutions and make decisions when resolving total loss documents.
- Dispatched Auto and Commercial Vehicles and Trailers.
- Reviewed weekly vendor reports of hold vehicles.
- Assisted 50 states as floater for the department when needed.
- Monitored fees and billing for accuracy.
- Title branding heavy trucks, cargo and auto vehicles for auctions.
- Assuring documents are processed within time compliance for states.
Medical Billing Coordinator
East Cleveland Primary Care
06.2002 - 05.2007
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Prepared accounts with past due balances and transferred those cases to collection agency.
- Coordinating Doctors Scheduling.
- Appointment Scheduling.
- Maintaining Financial monthly budget.
- Handling incoming and outgoing patient complaints.
- Coordinating monthly office and physicians' meetings.
- Medical ICD-9/CPT Coding.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Prepared variety of different written communications, reports and documents to ensure smooth operations
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Actively listened to customers' requests, confirming full understanding before addressing concerns
BCBS/MMO Billing Specialist
Patient Financial Services- CCF
04.2001 - 04.2002
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed efficient cash flow reporting, posted cash receipts and analyzed charge backs, independently addressing and resolving issues.
- Worked weekends
Education
Bachelor of Arts - Business Administration
Southern New Hampshire University
Manchester, NHBachelor of Science - Health Administration
University of Phoenix
Beachwood, OHBachelor of Science - Nursing
Kent State University
Kent, OHSkills
- Business growth and retention
- Learning Strategies
- Relationship building
- Computer proficiency
- Staff Training
- Self-motivated professional
- Organizational performance
- Implementation support
- Multitasker
Additional Information
- Received numerous emails from Claims Managers and Claims adjusters to my supervisor to advise I go above and beyond when needed.
- Groups: Steering Committee, Diversity, Equity, & Inclusion Committee.
Timeline
Sr. Client Service Manager
Enlyte (Mitchell)
02.2024 - 07.2025
Commercial Salvage Senior Representative
Progressive Casualty Insurance Company
06.2007 - 02.2024
Salvage Processor II/ Utility Team Representative
Progressive Casualty Insurance Company
05.2007 - 06.2007
Medical Billing Coordinator
East Cleveland Primary Care
06.2002 - 05.2007
BCBS/MMO Billing Specialist
Patient Financial Services- CCF
04.2001 - 04.2002
Bachelor of Arts - Business Administration
Southern New Hampshire University
Bachelor of Science - Health Administration
University of Phoenix
Bachelor of Science - Nursing
Kent State University
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