Martin Minchuk
Fox Lake,IL
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Sales Assistant
Daikin Technology
10.2017 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Sales Associate
Carrier Corporation
12.2011 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Manager
Crowley's Yacht Yard
02.1990 - 08.2011
- Managed 8 employees, in a department that handled major, structural, paint, and fiberglass repairs on all types of yachts
- Determined schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel
- Monitored employees' work levels and reviewed work performance
- Investigate accidents or injuries and prepare reports of findings
- Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions
- Compiled operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results
- Developed, implemented, and evaluated maintenance policies and procedures
- Counseled employees about work-related issues and assist employees to correct job-skill deficiencies.
Education
ENVIRONMENTAL TECHNICAL INSTITUTE
High School Diploma -
Kelly High School
Skills
- Processing Payments
- Visual Merchandising
- Complex Problem-Solving
- Display Building
- Product Merchandising
- Cash Handling
- Point of Sale Operation
- Opening and Closing Procedures
- Stock Management
- Customer Needs Assessment
- Problem-solving
- Lead generation
- Product knowledge
- Excellent communication
Certification
- Certified forklift
- Certified bobcat
- Light Crane Operator
- Safety Training
- Carbon Fiber repairs
- Marine Travel lift Operation
- Marine Surveyor
Timeline
Sales Assistant
Daikin Technology
10.2017 - Current
Sales Associate
Carrier Corporation
12.2011 - 09.2017
Manager
Crowley's Yacht Yard
02.1990 - 08.2011
ENVIRONMENTAL TECHNICAL INSTITUTE
High School Diploma -
Kelly High School