Martin Aguirre
ROCKWALL,TX
Summary
Resourceful Delivery Operations Manager known for high productivity and efficient task completion. Specialize in logistics management, team leadership, and process optimization to streamline operations. I bolster operations efficiency and overall KPIs by applying operations processes, resource administration, leadership, and logistics management best practices. Excel in communication, mentoring, complex problem-solving, and time management, ensuring smooth operation flow for world class results.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Package Delivery Operations Manager
United Parcel Services, UPS
Mesquite, Texas
01.2022 - Current
- Managed daily delivery operations to ensure timely service efficiency.
- Implemented safety protocols to enhance workplace compliance and security.
- Trained staff on operational procedures and best practices for delivery.
- Analyzed logistical data to identify process improvements in delivery workflows.
- Collaborated with cross-functional teams to resolve customer service issues swiftly.
- Monitored performance metrics to maintain high standards of service quality.
- Monitored performance of delivery teams, providing feedback and recognizing outstanding achievements.
- Ensured compliance with applicable regulations governing transportation safety standards.
- Tracked progress of shipments using GPS systems or other tracking methods.
- Collaborated with warehouse staff to ensure accurate packing and labeling of items prior to shipment.
- Oversaw the hiring and training process for new drivers ensuring they met all necessary qualifications.
- Evaluated current operational practices, making recommendations where needed for improvement.
- Coached delivery teams to take accountability for delivery, risk and issue management.
- Coached professional development opportunities for team members with career development plans.
- Created detailed reports on delivery operations, such as costs and timeframes.
- Developed and implemented strategies to increase efficiency in the delivery process.
- Analyzed customer feedback to ensure satisfaction with deliveries.
- Resolved customer complaints regarding delays or missed deliveries promptly
- Developed team environment to support engagement and high performance.
- Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
- Employee Union Relations / Addressing all grievances to improve contract compliance
Package Delivery Dispatch Supervisor
United Parcel Services, UPS
Mesquite, Texas
10.2014 - 12.2021
- Supervised daily dispatch operations to ensure timely deliveries.
- Coordinated with drivers to optimize delivery routes and schedules.
- Monitored package tracking systems for real-time updates and accuracy.
- Implemented process improvements to enhance operational efficiency in dispatching.
- Maintained compliance with company policies and industry regulations in operations.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.
- Tracked and reported on dispatcher performance metrics.
- Developed and implemented policies and procedures to improve operational efficiency.
- Created comprehensive documentation outlining each step of the dispatch process from order entry through final delivery confirmation .
- Implemented strategies for improved route optimization across all areas of operation.
- Analyzed data to identify trends in call patterns or service issues.
- Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
- Scheduled loads according to priority and available equipment.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Package On Road Supervisor
United Parcel Services, UPS
Mesquite, Tx
01.2012 - 09.2014
- Supervised daily operations of delivery routes and driver performance.
- Coordinated logistics to optimize package delivery efficiency.
- Ensured compliance with safety regulations and procedures for all drivers.
- Trained new drivers on operational protocols and company standards.
- Assisted in resolving customer service issues related to deliveries.
- Collaborated with management to develop team performance goals.
- Reviewed accident reports and implemented changes to reduce risk of future incidents.
- Conducted safety training sessions for personnel; maintained compliance with OSHA regulations.
- Utilized problem solving skills to resolve conflicts between employees or customers in a timely manner.
- Resolved conflicts between workers in an effective manner; addressed grievances promptly according to company policy.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
Part Time Package Center Supervisor
United Parcel Services, UPS
Mesquite, Tx
08.2008 - 12.2011
- Coordinated logistics to ensure timely delivery of packages to customers.
- Implemented process improvements to enhance workflow efficiency across shifts.
- Communicated effectively with management and staff to resolve operational issues.
- Communicated regularly with managers regarding changes in procedures or staffing needs.
- Collaborated with other departments to develop strategies for improving customer satisfaction levels.
- Managed customer relations by responding to inquiries about packages in transit or delivered incorrectly.
- Ensured timely and accurate package handling, sorting, and delivery to customers.
- Assisted with resolving any customer service issues that arose during the shift.
- Reviewed employee timecards for accuracy before submitting them to payroll.
- Resolved escalated customer complaints in a professional manner while maintaining company standards.
- Analyzed data from various sources to identify areas where improvements could be made.
- Provided customer service by answering queries regarding package status and delivery.
Warehouse Package Handler
United Parcel Services, UPS
Mesquite, Tx
06.2006 - 07.2008
- Sorted packages by size and destination for efficient processing.
- Maintained clean and organized work areas to ensure safety standards.
- Inspected packages for damage or discrepancies before shipment.
- Followed company protocols for handling hazardous materials safely.
- Followed safety protocols when handling hazardous materials such as chemicals or inflammable liquids.
- Loaded outgoing packages onto delivery trucks according to customer orders.
- Ensured compliance with company policies regarding safety, security and cleanliness of the warehouse premises.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in loading delivery trucks with prepared packages.
- Resolved conveyor system issues by clearing jams and blockages.
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
Education
Associate of Applied Science - Business Management
Eastfield College
Mesquite, TX 09.2006 - 05.2009
Some College (No Degree) - Business Administration And Management
East Texas A&M University
Commerce, TXSkills
- Delivery operations
- Team Developer
- Route optimization
- Logistics management
- Performance monitoring
- Safety compliance
- Customer relationship management
- Process improvement
- Data analysis
- Team leadership
- Effective communication
- Conflict resolution
- Complex Problem Solver
- Company Union Relations
- Strategic planning
- Transportation management
- Business analysis
- Product roadmap
- Team collaboration
- Performance improvements
- Systems implementation
- Microsoft 365
- Microsoft Teams
- Bilingual (English & Spanish)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Package Delivery Operations Manager
United Parcel Services, UPS
01.2022 - Current
Package Delivery Dispatch Supervisor
United Parcel Services, UPS
10.2014 - 12.2021
Package On Road Supervisor
United Parcel Services, UPS
01.2012 - 09.2014
Part Time Package Center Supervisor
United Parcel Services, UPS
08.2008 - 12.2011
Associate of Applied Science - Business Management
Eastfield College
09.2006 - 05.2009
Warehouse Package Handler
United Parcel Services, UPS
06.2006 - 07.2008
Some College (No Degree) - Business Administration And Management
East Texas A&M University