Martin Albo
Groveport
Summary
Versatile Collection/Bankruptcy Generalist successful at handling multiple tasks and roles on a daily basis with no loss to quality or speed. Skills include inventory management, solution development and working with minimal direction. Familiar with offering Collection/Bankruptcy support in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Collection Generalist/Bankruptcy Clerk
Telhio Credit Union Inc.
Columbus
03.2013 - Current
- Organized and managed databases containing information about debtors, creditors, loans.
- Provided customer service support to debtors by answering their questions concerning loans, payments.
- Performed skip-tracing activities to locate missing or delinquent debtors.
- Created memos, letters, emails, reports, presentations as requested by management.
- Assisted attorneys in preparing cases for hearings by gathering relevant documents from clients and creditors.
- Monitored progress of each case through completion of discharge order or dismissal notice from the court.
- Organized and updated files, documents, and records pertaining to individual bankruptcy cases.
Client/Customer Services Supervisor
ONLINE RESOURCES
01.2006 - Current
- Adept at recruiting, developing, inspiring and retaining high performance team members
- Able to teach and promote a team approach to meet goals and objectives
- Good business judgment and customer relation and communications abilities
- Establishes clear and meaningful goals that encourage good performance
Credit Analyst
AMERICAN EXPRESS
10.1996 - 12.2005
- Strong financial, analytical and technical skills developed with clients from a broad range of business sectors
- Flexible, diligent, a positive attitude and excellent problem solving techniques used to assist credit worthiness customers
- Responsible and enthusiastic - able to work independently and in a team
- Over nine years credit and customer service experience.
Education
Diploma -
American Senior High
Miami, FL06.1992
Skills
- Relationship building and motivation
- Document preparation
- Time management
- Attention to detail
- Documentation skills
- Inventory coordination
- Administrative proficiency
- Client relations and follow-up
- Technical assistance and team development
- Written and verbal communication in English and Spanish
- Reports and documentation
- Risk assessment
- Client relationships
Additional Information
Additional Information and References on Request
Training
- Experience with maintaining office budget
- Ability to work with several operating systems, including Windows, Outlook and Cisco phone system and reporting
- Filing Proof of claims, Reaffirmations, amended claims in Pacer
- Familiar with Chapter 13 Trustee network payment system
- RDN Repossession network
Timeline
Collection Generalist/Bankruptcy Clerk
Telhio Credit Union Inc.
03.2013 - Current
Client/Customer Services Supervisor
ONLINE RESOURCES
01.2006 - Current
Credit Analyst
AMERICAN EXPRESS
10.1996 - 12.2005
Diploma -
American Senior High
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