Martin Alvarez
Placentia,CA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Gen Korean BBQ House. Proven ability to enhance guest engagement and manage cash handling with accuracy. Recognized for training new team members and improving overall team performance through effective delegation and communication.
Overview
12
12
years of professional experience
Work History
Packing Associate
Amazon
Mission Viejo, CA
09.2025 - 01.2026
- Operated packaging machinery to ensure efficient product handling and processing.
- Maintained inventory accuracy through regular stock checks and updates.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Proved successful working within tight deadlines and a fast-paced environment.
Server
Gen Korean BBQ House
Tustin, CA
06.2020 - 12.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Friendly Donuts
Orange, CA
01.2023 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Delivery Driver
The Rooster
Los Angeles, CA
09.2022 - 11.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Shift Manager
Del Taco
Orange, CA
08.2015 - 08.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Team Member
Jack in the Box
Orange, CA
02.2014 - 11.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Dishwasher/ Line Cook
Islands Restaurants
Orange, CA
11.2013 - 09.2014
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
El Modina High School
Orange, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Reliable Team Worker
- Computer Proficient
- Knowledge of Microsoft Office, Excel, PowerPoint
- Strong Verbal Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Packing Associate
Amazon
09.2025 - 01.2026
Cashier
Friendly Donuts
01.2023 - 09.2024
Delivery Driver
The Rooster
09.2022 - 11.2022
Server
Gen Korean BBQ House
06.2020 - 12.2025
Shift Manager
Del Taco
08.2015 - 08.2022
Team Member
Jack in the Box
02.2014 - 11.2015
Dishwasher/ Line Cook
Islands Restaurants
11.2013 - 09.2014
El Modina High School