Martin Anderson
Business Management Consultant
Plano,TX
Summary
Visionary Sales Strategist and Enterprise Sales Operations Expert with 20+ years of transformative leadership across sales, service, and retail disciplines. Proven ability to scale operations, optimize revenue, and drive digital transformation through AI-powered automation, data analytics, and organizational change. Trusted advisor and mentor who cultivates high-performance cultures aligned to strategic business goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Managing Partner
Valenta Consulting Group
01.2024 - Current
- Delivering digital transformation consulting, AI automation, managed analytics, and staff augmentation for SMBs.
- Empowering clients with enterprise-grade tools previously accessible only to Fortune 1000 firms.
Senior Vice President, Sales Operations
CSC ServiceWorks
01.2017 - 01.2024
- Built sales ops from the ground up, leading strategy for $1.3B enterprise with 100,000+ clients and 40M+ consumers.
- Deployed AI-driven prospecting and predictive analytics, improving new client close rate to 35%, renewals to 75%.
- Streamlined CRM (SFDC) workflows, increasing results by 20% or $90M annually.
- Raised consumer POS conversions from 40% to 65% and cut support headcount 60% via RPA.
Senior Director, Customer Care Center
Terminix International
01.2016 - 01.2017
- Led 300-seat inside sales and service center for 2.8M customers across 47 states.
- Boosted service scores 5% through training and empowerment.
Senior Vice President, Client Services
The Reunion Group
01.2012 - 01.2015
- Developed new channels and launched digital identity protection solutions.
- Directed strategic partnerships, account teams, and product ops.
National Director – Residential Sales & Operations
Brinks Home Security
01.2009 - 01.2011
- Managed 200+ sales and ops team with full P&L accountability.
- Ensured high-quality service delivery and operational alignment.
Executive Vice President – Sales Operations
Allconnect Inc.
01.2004 - 01.2009
- Grew revenue from $17M to $85M and margin from 24% to 45%.
- Reduced attrition from 200% to 32%; led global team of 650+ sales reps.
Partner, Group VP Sales Solutions
PFSweb Inc.
01.1998 - 01.2003
- IPO founding team member (Dec 1999, $788M market cap).
- Directed $1.2B client revenue through global sales operations.
Vice President – Sales Operations
Daisytek International
01.1996 - 01.1998
- Grew revenue from $100M to $800M across global inbound/outbound support and sales.
Education
MBA -
University of Phoenix
Bachelor of Business Administration -
Jackson State University
Jackson, MSSkills
- Revenue growth
- Strategic planning
- Digital Transformation
- Operations oversight
- Profit and loss management
- Cross-functional collaboration
- Leadership and people development
- Robotic Process Automation (RPA
- Business consulting
Accomplishments
Led AI and automation strategy across multiple industries, automating 100+ high-volume, accuracy-critical processes—achieving 20x faster execution, 24/7 error-free performance, and saving millions in labor costs. Unified sales, operations, and technology teams to accelerate digital maturity and scale go-to-market efficiency.
Certification
- Certified Business Consultant – IAP Career College
- Certified Contact Center Management Consultant (CCMC) – CIAC
- Certified in Change Management – Prosci
- Lean Six Sigma Green Belt (ICGB)
- Leadership Skills for Presidents/CEOs – American Management Association
- The Art of Sales – Northwestern University Specialization
Professional Affiliations And Awards
- Customer Advisory Board Member – HyperQuality, NICE Corp.
- Arthur Andersen Best Practices Award Winner
- National Eagle Award Finalist – Executive Leadership
- Member – Sales Operations Institute Group
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Managing Partner
Valenta Consulting Group
01.2024 - Current
Senior Vice President, Sales Operations
CSC ServiceWorks
01.2017 - 01.2024
Senior Director, Customer Care Center
Terminix International
01.2016 - 01.2017
Senior Vice President, Client Services
The Reunion Group
01.2012 - 01.2015
National Director – Residential Sales & Operations
Brinks Home Security
01.2009 - 01.2011
Executive Vice President – Sales Operations
Allconnect Inc.
01.2004 - 01.2009
Partner, Group VP Sales Solutions
PFSweb Inc.
01.1998 - 01.2003
Vice President – Sales Operations
Daisytek International
01.1996 - 01.1998
Bachelor of Business Administration -
Jackson State University
MBA -
University of Phoenix