Martin Angel
Litchfield Park,AZ
Summary
Adept MIG Welder with extensive experience at Interstate Trucking Rebuilt, I excel in surface preparation and blueprint reading, ensuring high-quality production welding. My collaborative spirit enhances team efficiency, achieving a 40% increase in project completion rate. Skilled in using hand and power tools, I prioritize safety and quality, consistently exceeding employer expectations. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
1
1
Certification
Work History
MIG Welder
Interstate Trucking Rebuilt
Phoenix, AZ
01.2015 - Current
- Performed MIG welding on a variety of metals, including steel, stainless steel and aluminum.
- Assessed projects to determine the appropriate welding process and equipment needed.
- Set up and operated MIG welding machines according to established safety procedures.
- Monitored welds for quality assurance purposes.
- Inspected finished products to ensure accuracy in accordance with blueprints and specifications.
- Troubleshot welding problems as required.
- Maintained daily logs of production numbers and weld data as necessary.
- Repaired worn or damaged parts by cutting out sections using torches or plasma cutters then re-welding them into place.
- Filled gaps between parts using various types of filler materials such as fluxes, rods, wires and alloys.
- Cleaned workpieces prior to welding using wire brushes, grinders or chemical solutions.
- Applied protective coatings such as paint or powder coating after finishing welds.
- Reviewed blueprints and drawings to determine work requirements prior to beginning projects.
- Readied components for fabrication by marking reference lines and measuring distances accurately with calipers, rulers or micrometers.
- Worked collaboratively with other team members to complete complex projects efficiently within deadlines.
- Maintained a clean workspace throughout the day.
- Organized tools, supplies and equipment at the end of each shift.
- Adhered strictly to safety protocols when handling hazardous materials.
- Researched new technologies related to MIG welding processes.
- Provided technical support regarding proper use of tools and equipment.
- Trained junior staff members in safe operation of machinery.
- Completed welds in flat, horizontal, vertical, or overhead positions.
- Produced smooth and even welds by maintaining consistent approach.
- Examined welds to check bead size and other specifications.
- Used correct tools, materials, and attachments for the specific job.
- Checked part compliance against specifications using measuring tools.
- Welded components in flat, vertical, or overhead positions.
- Prepared material surfaces for welding by removing scale, rust or other foreign matter.
- Prepared workpiece edges by grinding, cutting, buffing or bending to verify snug fit.
- Welded fabrication materials, continuously checking for safety and quality.
- Recognized, set up, and operated shielded metal arc and gas metal arc welding equipment.
- Cut, contoured and beveled metal and structural shapes to achieve accurate dimensions.
- Aligned and clamped workpieces using rules, squares or hand tools.
- Measured workpieces with straightedges or templates to conform with specifications.
- Marked or tagged material with job number, piece marks and other identifying marks.
- Adjusted weld machines to correct settings for precision and waste reduction.
- Produced work using appropriate welding techniques, metallurgy knowledge and engineering requirements.
- Selected and installed torches, filler rods and flux according to welding chart specifications.
- Safely ignited torches and monitored surroundings to proactively identify hazards.
- Determined equipment and welding methods, applying knowledge of metallurgy, geometry and welding techniques.
- Positioned and secured workpieces using hoists, wire and banding machines or hand tools.
- Connected and turned regulator valves to activate and adjust gas flow and pressure and obtain desired flames.
- Positioned and clamped workpieces together and properly assembled in jigs and fixtures.
- Detected faulty operation of equipment or defective materials and notified supervisors.
- Melted and applied solder along adjoining edges of workpieces to solder joints.
- Cleaned and inspected parts and assemblies at each production stage and documented production defects.
Engineer Pipeline Welder
UA 469
Phoenix, AZ
11.2023 - 08.2024
- Fabricated and welded components to assemble structural forms, such as machinery frames, tanks, pressure vessels, and furnace shells.
- Monitored the fitting, burning, and welding processes to avoid overheating of parts or warping, shrinking, distortion, or expansion of material.
- Constructed templates and jigs for fabrication according to blueprints.
- Inspected completed work for conformance to specifications using various instruments.
- Repaired broken or cracked parts using cutting torches and welding equipment.
- Maintained a clean working environment by removing scrap metal from work areas.
- Performed preventative maintenance on welding tools and equipment.
- Gathered required materials for each project in order to meet production deadlines.
- Set up welding machines based on the job at hand.
- Operated manual or semi-automatic flame-cutting equipment to cut metal for fabrication of products.
- Utilized oxyacetylene torches for preheating metals prior to welding or bending them into desired shapes.
- Performed gas tungsten arc welding with filler rods as needed.
- Applied shielded metal arc welding techniques with electrodes in flat, horizontal vertical positions as well as overhead applications.
- Conducted flux core arc welding when applicable.
- Installed new plant equipment per manufacturer's instructions while adhering to safety protocols.
- Read blueprints, drawings related to projects in order to determine proper dimensions of components being fabricated, welded together.
- Trained apprentices in safety procedures and use of tools, equipment used during fabrication, welding operations.
- Ensured that all welds met code requirements through visual inspection methods such as radiography testing where applicable.
- Cleaned joints before beginning any type of welding process by chipping off slag with a hammer or wire brush.
- Determined appropriate filler metal type based on joint design and material being joined together.
- Adjusted settings on machines such as current level so it matches the specifications outlined in blueprints and drawings.
- Set up equipment and welded parts according to welding chart specifications and type.
- Read blueprints and drawings and took measurements to plan layout and procedures.
- Used welding skills to help repair and maintain heavy-duty machinery.
- Completed minor torch ups with MIG welders.
- Welded components in flat, vertical, or overhead positions.
- Welded fabrication materials, continuously checking for safety and quality.
- Prepared material surfaces for welding by removing scale, rust or other foreign matter.
- Prepared workpiece edges by grinding, cutting, buffing or bending to verify snug fit.
- Adjusted weld machines to correct settings for precision and waste reduction.
- Cut, contoured and beveled metal and structural shapes to achieve accurate dimensions.
- Positioned and clamped workpieces together and properly assembled in jigs and fixtures.
- Melted and applied solder along adjoining edges of workpieces to solder joints.
- Connected and turned regulator valves to activate and adjust gas flow and pressure and obtain desired flames.
- Selected and installed torches, filler rods and flux according to welding chart specifications.
- Marked or tagged material with job number, piece marks and other identifying marks.
- Detected faulty operation of equipment or defective materials and notified supervisors.
- Safely ignited torches and monitored surroundings to proactively identify hazards.
- Cleaned and inspected parts and assemblies at each production stage and documented production defects.
- Measured workpieces with straightedges or templates to conform with specifications.
- Aligned and clamped workpieces using rules, squares or hand tools.
- Heated and dissolved metal parts to obtain molten substance used in welding or extrusion.
- Adjusted gas flow and pressure to create and maintain desired flames.
- Determined welding strategies using metallurgy knowledge, geometry and welding techniques.
- Scraped off excess spatter using portable grinders and arc-cutting equipment.
- Repaired structures by dismantling, reshaping and reassembling metal components with cutting torches and hand tools.
- Maximized shop organization and equipment lifespan by maintaining equipment.
Call Representative
New Vision
Phoenix, AZ
01.2021 - 01.2022
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Provided customers with product and service information, as well as troubleshooting assistance.
- Processed orders, forms, applications, and requests while following established protocols.
- Directed customer calls to appropriate personnel for resolution of complex issues.
- Maintained detailed records of customer interactions and transactions using company-specific software systems.
- Adhered to all service standards, policies, and procedures set by the organization.
- Performed follow-up calls to ensure customer satisfaction with products or services provided.
- Resolved complaints quickly and efficiently while maintaining a positive attitude towards customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Utilized effective communication techniques such as active listening and clarifying questions to establish rapport with customers.
- Assisted customers with billing disputes or discrepancies in a timely fashion.
- Demonstrated proficiency in navigating multiple computer programs simultaneously during customer interactions.
- Explained product features, benefits, warranties, and return policies clearly to customers.
- Handled escalated calls from other representatives when necessary.
- Updated existing customer accounts with new information obtained through conversations.
- Offered alternative solutions where appropriate to resolve customer complaints satisfactorily.
- Assisted in training new call center representatives on company policies and procedures.
- Monitored individual performance metrics such as average call length and call volume.
- Provided feedback to management regarding areas of improvement within the department.
- Stayed current on industry trends related to products or services offered by the organization.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Audited customer account information to identify issues and develop solutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
- Promoted available products and services to customers during service, account management and order calls.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated databases with new and modified customer data.
- Took special orders in person and over telephone, generating additional revenue every month.
- Contacted customers about potential service upgrades, new services and account changes.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Prevented key account losses by researching discrepancies and correcting problems.
- Led on- and off-site customer support teams across multiple time zones.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Supported sales team members to drive growth and development.
- Excelled in exceeding daily credit card application goals.
- Provided top quality control and eliminated downtime to maximize revenue.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Strengthened customer retention by offering discount options.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Oversaw warranty counseling process to manage expense controls.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Surpassed sales goals through implementation of successful marketing strategies.
- Updated system with order specifics and customer details, preferences, and billing information.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Reviewed account and service histories to identify trends and resolve issues.
Education
GED -
Maricopa Community Colleges, Rio Salado Community College
Phoenix, AZ12-2024
Engineering Pipeline -
North Rio Salado Collage
Phoenix, AZSkills
- Hand tool use
- Surface preparation
- Parts cutting
- Blueprint reading
- Flux core expertise
- MIG welding expertise
- Production welding
- Flux core welding
- Vertical welding
- Safety procedures
- Machinery inspection
- Safety awareness
- Work area cleaning
- Quality control inspection
- Personal protective equipment
- Material selection
- Welding inspection
- Overhead welding
- Schematics
- Power tool use
- Complaint resolution
- Call handling
- Customer service
- Goal oriented
- Customer correspondence
- Call center customer service
- Problem-solving skills
- Interpersonal skills
- Answering questions
- Customer needs assessment
- Analytical
- Gathering information
- Data gathering
- Quality control
- Resolving issues
- Customer communications
- Call center experience
- Quality assurance
Languages
Spanish
Professional
Certification
OHSA 30
Timeline
Engineer Pipeline Welder
UA 469
11.2023 - 08.2024
Call Representative
New Vision
01.2021 - 01.2022
MIG Welder
Interstate Trucking Rebuilt
01.2015 - Current
GED -
Maricopa Community Colleges, Rio Salado Community College
Engineering Pipeline -
North Rio Salado Collage
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