Martin Anguiano
San Bernardino,Ca
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues on a daily basis. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Energetic and reliable service advisor well-trained and excelling in high-end merchandise environments. Proven high performer able to retain long-term customers. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in Arkona, Xtime, and Dealertrack. Senior Elite/Professional Elite Kia Certified
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Mountain View Tires & Auto Services
12.2022 - 12.2023
- Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Follow proper procedures when cashing out a customer’s ticket to include a review of the complete multi-point inspection and explanation of applicable warranties.
- Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns and warranty parts for individual customers.
- Other duties as assigned.
Service Advisor
Valley Kia Motors
07.2019 - 12.2022
Service Advisor / Auto Body Estimator
Citrus Motors
04.2012 - 05.2019
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Explained amount for expected services and provide detailed answers to customer questions.
- Contributed to business growth by confirming customer satisfaction with excellent service and quality. Continually developing strong knowledge of the company products and services.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Assisted customers by completing quick and efficient sales transactions while sharing detailed information regarding service options.
- Established membership loyalty, executing flawless customer retail account management.
Education
Diploma -
Etiwanda High School
Skills
- Service estimates High energy attitude
- Call Center Experience Quality assurance controls
- Data Entry Customer relations
Timeline
Assistant Store Manager
Mountain View Tires & Auto Services
12.2022 - 12.2023
Service Advisor
Valley Kia Motors
07.2019 - 12.2022
Service Advisor / Auto Body Estimator
Citrus Motors
04.2012 - 05.2019
Diploma -
Etiwanda High School