Martin Anković
Lakewood,CO
Summary
Experienced social media content moderator with a proven track record of ensuring that content meets the standards of both the platform and the client. Possesses excellent customer service skills, with a deep understanding of the content moderation process as well as the associated legal and ethical considerations. I am eager to apply my knowledge and experience to help ensure a safe and secure platform for users.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Trust and Saftey Analyst
Accenture
Mountain View, CA
03.2019 - 10.2023
- Worked closely with NCMEC to report inappropriate interactions with children on social media platforms
- Managed multiple projects simultaneously while staying organized and ensuring deadlines are met without compromising quality standards.
- Worked with cross-functional teams to achieve goals.
- Reviewed content for compliance with internal policies and procedures.
- Evaluated user reports regarding potential violations of terms of service.
DevOps Analyst
Genpact
Menlo Park, CA
10.2018 - 03.2019
- Primary responsibilities are focused on making sure the quality of the project does not drop below contractual requirements
- Streamlined functions by developing and implementing processes and task management ticket systems.
- Worked directly with developers to ensure they were following clients guidelines
- Used content management system to analyze user engagement and website traffic metrics..
Content Moderator
Collabera
Mountain View, CA
09.2016 - 10.2018
- Investigated complaints regarding inappropriate or offensive material.
- Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
- Monitored user-generated content for violations of community standards.
- Collaborated with other teams within the organization to address issues quickly.
Content Moderator
BC FORWARD
Mountain View, CA
01.2015 - 11.2015
- Monitored content for violations of the platform’s terms of service and community standards
- Performed manual moderation of content and flagged content for removal as appropriate
- Analyzed user behavior and identified potential risks to the platform
- Provided customer service support to users and responded to inquiries
Education
High School Diploma -
Adrian Wilcox High School
Santa Clara, CA06-2012
Some College (No Degree) - Computer And Information Sciences
De Anza College
Cupertino, CASkills
- Content Moderation Policies and Guidelines
- Knowledge of Social Media Platforms
- Data Analysis and Reporting
- Attention to Detail
- Time Management and Prioritization
- Communication and Interpersonal Skills
- Crisis Management and Conflict Resolution
- Familiarity with Content Management Systems
- Multilingual Proficiency
- Technical Troubleshooting
- Quality Assurance and Control
Certification
- Google Data Analytics certificate
Timeline
Trust and Saftey Analyst
Accenture
03.2019 - 10.2023
DevOps Analyst
Genpact
10.2018 - 03.2019
Content Moderator
Collabera
09.2016 - 10.2018
Content Moderator
BC FORWARD
01.2015 - 11.2015
High School Diploma -
Adrian Wilcox High School
Some College (No Degree) - Computer And Information Sciences
De Anza College
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