Martin Arriaga
Lehigh Acres,FL
Overview
16
16
years of professional experience
Work History
Assembly Line Worker
F&P Associates
Rome, GA
01.2022 - 12.2023
- Assembled components of a variety of products, adhering to production specifications.
- Monitored assembly line operations and identified any issues or problems that arose.
- Assisted in the development of new assembly processes and procedures.
- Monitored inventory levels and informed management when additional supplies were needed.
- Adjusted machine settings according to job requirements, ensuring optimal performance.
Security Officer
ADM
Dallas, TX
01.2020 - 07.2022
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Performed first aid and CPR when necessary during emergency situations.
- Searched individuals and baggage for weapons and other prohibited items.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Customer Sales and Service Expert
Health Information Associates
Irving, TX
01.2019 - 01.2020
- Assisted customers with product selection, queries, and complaints.
- Resolved customer issues in an efficient manner while ensuring customer satisfaction.
- Analyzed sales data to identify trends in customer buying habits.
- Answered telephone inquiries promptly and professionally.
Automotive Technician
Chrysler
Bloomfield Hills, MI
01.2018 - 12.2019
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Maintained a clean working environment at all times.
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Communicated effectively with customers about repair progress and costs involved.
- Operated a variety of shop equipment safely and efficiently.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
CSR, AP, AR, HR, and Field Tech.
MA Contracting
Oakland, MI
01.2018 - 12.2019
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Followed up with customers to ensure their satisfaction.
- Collected deposits or payments and arranged for billing.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Oversaw warranty counseling process to manage expense controls.
Sales Associate, Finance, and Industrial Insta
Performance Line Tool Center
Pontiac, MI
01.2014 - 12.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Worked with fellow sales team members to achieve group targets.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures and customer services.
- Obtained signatures for financial documents and internal and external invoices.
- Developed promotional strategies to increase sales volume.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Suggested ideas for improving store operations and increasing profits.
Information Technology, Sales, CSR
Vara LLC
Orange County, CA
01.2012 - 12.2018
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Developed strategies to improve quality of customer service delivery.
- Documented all conversations with customers in CRM software according to company standards.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Assembly Line Worker, Freight
General Motors Co
Detroit, MI
01.2018 - 03.2018
- Inspected finished products for quality assurance purposes.
- Operated machinery such as drills, saws and presses to assemble parts.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
Customer Service Representative
Volkswagen
Auburn Hills, MI
01.2012 - 12.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
CSR, Sales, and Finance
American Trailer Mart
Waterford, MI
06.2011 - 12.2012
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Provided finance options and customs to special made utility trailers.
- Logistics options
Owner/Operator Truck Driver
Green Pines Lawn and Garden
Waterford, MI
01.2008 - 12.2012
- Operated commercial truck to transport goods and materials over long distances.
- Inspected vehicles for mechanical items and safety issues, and performed preventative maintenance.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
- Performed basic troubleshooting on mechanical components when necessary.
- Provided customer service by responding to inquiries in person or via telephone and email.
Education
Associate of Applied Science - Information Science
Strayer University
Washington, DCAssociate of Applied Science - Science
Dallas College
Dallas, TXSome College (No Degree) - Liberal Arts And General Studies
Oakland Community College
Bloomfield Hills, MISkills
- Equipment Operation
- OSHA Compliance
- QC
- Raw Materials Handling
- Product Assembly
- Production Reporting
Timeline
Assembly Line Worker
F&P Associates
01.2022 - 12.2023
Security Officer
ADM
01.2020 - 07.2022
Customer Sales and Service Expert
Health Information Associates
01.2019 - 01.2020
Automotive Technician
Chrysler
01.2018 - 12.2019
CSR, AP, AR, HR, and Field Tech.
MA Contracting
01.2018 - 12.2019
Assembly Line Worker, Freight
General Motors Co
01.2018 - 03.2018
Sales Associate, Finance, and Industrial Insta
Performance Line Tool Center
01.2014 - 12.2018
Information Technology, Sales, CSR
Vara LLC
01.2012 - 12.2018
Customer Service Representative
Volkswagen
01.2012 - 12.2012
CSR, Sales, and Finance
American Trailer Mart
06.2011 - 12.2012
Owner/Operator Truck Driver
Green Pines Lawn and Garden
01.2008 - 12.2012
Associate of Applied Science - Information Science
Strayer University
Associate of Applied Science - Science
Dallas College
Some College (No Degree) - Liberal Arts And General Studies
Oakland Community College