MARTIN A. TORRES
Summary
Dynamic professional with over 10 years of extensive experience in park management and conservation, specializing in wildlife preservation, visitor engagement, and natural resource stewardship. Proven ability to foster teamwork and adaptability, driving effective collaboration and results-oriented initiatives. Expertise includes habitat restoration, public education, safety enforcement, and innovative problem-solving strategies. Committed to enhancing environmental sustainability while delivering exceptional visitor experiences.
Overview
16
16
years of professional experience
Work History
Supervisory Park Ranger
National Mall and Memorial Parks
12.2018 - Current
- Dedicates 40+ hours/week to process 400 permits/year for social events averaging 100 to 20,000 attendees from peaceful protects to large-scale events such as, but not limited to, Presidential Inaugurations, marathons, and movies/tv shows.
- Ensures organizations and businesses issued permits meet regulatory issuance deadlines by resolving scheduling and location conflicts, and effectively communicating to customers regarding critical issues from resource protection, food safety and general logistics.
- Collaborate with representatives of manage of annual recurring activities, such as American Heart Walk, National Menorah Lighting, Cherry Blossom 10-miler and Presidential Inauguration to conduct after action reports.
- Oversees coordination with local government and Federal agencies such as, Metropolitan Police Department, United States Capitol Police, DC Homeland Security and Emergency Management Agency-Special Events Division, and other agencies, to ensure over 2 million local citizens and tourist to the National Capital Region are safe and to essential task are accomplished with minimal impact on jurisdiction issues/tasks and to provide logistical support for the activities.
- Develops budgets for cost recovery for larger scale events Based on calculated estimated cost of each activity based on staffing, equipment, supplies, and material requirements for special events. Provides timely information to Budget Analyst for processing and reconciling cost recovery accounts.
- Manages all permit applications and maintains activities schedule, along with other administrative duties. Mentors Visitor Services Assistants (VSA) permit-related issues.
- Coordinates multi-talented diverse staff of permit monitors and administrative staff.
- Completes and reviews Employee Performance Appraisal Plans, evaluates work performed, and writes new performance standards with employee input-based FY needs.
- Productively resolves complaints, addresses grievances, and attends to disciplinary problems.
Events Compliance Monitor
National Mall and Memorial Parks
05.2016 - 12.2018
- Worked 40+ hrs/week to monitor permitted large- and small-scale events tp ensure no damage to national monuments occurs and educate applicants of varied educational levels on 36 complex regulatory codes.
- Protected House of Representatives, Joint Chiefs of Staff members, and foreign Prime Ministers as Incident Command System member and coordinated actions with Park Police, US Capitol Police, military personnel and US Service on dignitary visits to the National Mall.
- Responsible for the initial direction and coordination of hundreds of permit applications, assuring that they are properly logged into the web based computerized permit system by date and permit number.
- Collected and process fees associated with permit applications.
- Distributed permit applications to the appropriate park officials, U.S. Park Police and, if the application crosses jurisdictions, other law enforcement agencies and National Park officials.
- Provided applicants with information concerning the guidelines and regulations for public gatherings, and guidance in filing applications.
- NPS lead and on-site coordinator for events, ensuring compliance with park regulations, protecting resources, and facilitating safe, successful event operations.
- Ensures compliance with existing safety policies and procedures for visitors by performing safety walk throughs on permit jobsites and builds and immediately correct hazards and alert event POCs to unsafe behaviors.
- Understand and enforce complex Fire, Life and Safety regulations in Train, mentor, and coach new VSAs and Permit Monitors in the office and in the field.
- Coordinate front desk operations and develop schedules for 5 to 10 Permit Monitors and VSAs to monitor multiple events over several days.
Public Relations Representative
Freedom 1st Federal Credit Union, McConnell AFB, Kansas
10.2013 - 05.2015
- 40 hrs/wk
- Wrote and delivered announcements regarding credit unions events, rate offers, and community outreach. Assisted with credit union website updates and content and researched potential products and services for the benefit of members and the CU.
- Participated in military installation's community events to deliver media/publications informational packages to Active-Duty members, DoD Civilians, and Military Spouses.
- Explain and affirm the different loan repayment modes and help them to select the best strategy coinciding with their financial status.
- Verifying the accuracy and the thoroughness of the loan application along with related documents. Coordinate weekly meetings with car dealerships finance directors to discuss marketing to generate revenue for credit union.
- Monitored and maintained credit union's social media platforms.
Drug Testing Program Administrative Mgr.
65th Medical Group/Dept. of Air Force, Lajes Air Base, Portugal
01.2010 - 06.2012
- For 40 hrs/week, managed Department of Defense Urinalysis Program, updated file plans, audit reports and databases while adhering to chain of custody process, resulting in 100% compliance with inspections and legal actions against potential criminal activities.
- Implemented Drug Demand Reduction Policies, Air Force Instructions policy, and local laws on the requirements, principles, practices, methods, techniques, and guidelines pertinent to the collection, inspection, packaging and shipping of urine specimens for laboratory analysis.
- Reported results and trends to the Program Manager and Mental Health Supervisor. Coordinated testing protocol with 11 Agency Directors to insure adequate observer support for the installation drug-testing program for over 2000 military members.
- Documented, tracked and reported no-shows to commanders and appropriate committees. Provided expert testimony to judicial and administrative proceeding relating to urinalysis documentation, as well as the process for collection, storage, and shipment of urine specimens for drug testing analysis.
- Led Community Health Outreach Program targeted at preventing drug use in a high-risk target population, developed marketing plans and utilized health care program such as, but not limited to, Red Ribbon Week Campaign, Alcohol Awareness Week and Health Fairs for the Active Duty and civilian populations.
- Developed training modules to reduce drunk driving and alcohol related incidences in at risk populations of 18 to 26 year olds.
- Collaborated with other Drug Demand Reduction Programs on European military bases to develop joint programs/procedures, to educate on policies and procedures and develop local guidelines to achieve an effective drug testing program.
- Briefed unit commanders, first shirts, and supervisors on urinalysis program, outreach, and local trends regularly. Sustained classified records of program transactions and activities and closely monitored until they were transferred or mailed away.
Education
Master of Arts in Human Relations -
University of Oklahoma
07.2011
Bachelor Degree in Mass Communications -
Delaware State University
05.2008
Skills
- Technology proficient in Microsoft Office and Teams, Recgov, Powerapps Software, Pass Perfect Museum Software, QuickBooks Accounting Software, and AwareManager Incident Reporting Software
- Completed all FEMA Emergency Management Institute trainings: ICS 100 - 800
- Open ICQS task book for Base Camp Manager
- Certified Crowd Manager by the International Venue Management Association
- CPR Certification (Dated August 2024)
Timeline
Supervisory Park Ranger
National Mall and Memorial Parks
12.2018 - Current
Events Compliance Monitor
National Mall and Memorial Parks
05.2016 - 12.2018
Public Relations Representative
Freedom 1st Federal Credit Union, McConnell AFB, Kansas
10.2013 - 05.2015
Drug Testing Program Administrative Mgr.
65th Medical Group/Dept. of Air Force, Lajes Air Base, Portugal
01.2010 - 06.2012
Master of Arts in Human Relations -
University of Oklahoma
Bachelor Degree in Mass Communications -
Delaware State University